Devanea Goldwire

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Assisted in budget management, tracking expenses and ensuring cost-effective operations within the department.
• Enhanced store efficiency by implementing inventory control procedures and streamlining merchandise placement.
• Coordinated with vendors to ensure timely delivery of products, maintaining optimal stock levels.

• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
• Increased profit margin Number% through inventory control, cost control and increased route productivity.
• Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.

Make schedules

Train associates to meet the metrics

Collaborate with other Coaches to help fix issues for the shoppers

Fix pick paths in the store

Do evaluation

Hire people