Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devaner Brown

Lorain

Summary

Results-driven Lead Dispatcher with strong leadership skills and proven experience in training new hires. Adept at problem-solving and team collaboration, consistently achieving operational goals while ensuring compliance and safety standards.

Overview

8
8
years of professional experience

Work History

Lead Dispatcher

D20 Industries
08.2020 - 10.2025
  • Provided consistent one-on-one guidance and support to drivers, addressing performance challenges and helping them meet daily operational goals.
  • Monitored individual progress and documented outcomes using internal tracking systems and reports.
  • Served as a primary point of contact, communicating clearly with individuals from diverse backgrounds under high-pressure conditions.
  • Trained and mentored new staff, ensuring understanding of policies, expectations, and performance standards.
  • Maintained detailed records, incident reports, and compliance documentation to support organizational accountability.
  • Collaborated with management to improve safety protocols and performance outcomes.

Paraprofessional

Ombudsman Educational Services
09.2017 - 06.2020
  • Assisted middle and high school students in meeting academic and behavioral goals through individualized and small-group support.
  • Worked closely with students from low-income and at-risk backgrounds, including those requiring additional academic and behavioral interventions.
  • Monitored student progress toward grade promotion and documented outcomes for instructional staff.
  • Supported classroom instruction and educational programming aligned with graduation requirements.
  • Maintained student records and assisted with compliance documentation.
  • Collaborated with teachers, administrators, and support staff to ensure consistent student services.
  • Participated in student supervision during academic activities, transitions, and structured programs.

Education

Bachelor of Arts - Criminology

Cleveland State University
Cleveland, Ohio, OH
08-2024

Skills

  • Quick decision making
  • Data entry
  • Training new hires
  • Strong leadership
  • Coordinating urgent deliveries
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Relationship building
  • Progress monitoring
  • Calm and patient demeanor
  • Small group and individual assistance
  • Helping students with special needs

Timeline

Lead Dispatcher

D20 Industries
08.2020 - 10.2025

Paraprofessional

Ombudsman Educational Services
09.2017 - 06.2020

Bachelor of Arts - Criminology

Cleveland State University