Results-driven Lead Dispatcher with strong leadership skills and proven experience in training new hires. Adept at problem-solving and team collaboration, consistently achieving operational goals while ensuring compliance and safety standards.
Overview
8
8
years of professional experience
Work History
Lead Dispatcher
D20 Industries
08.2020 - 10.2025
Provided consistent one-on-one guidance and support to drivers, addressing performance challenges and helping them meet daily operational goals.
Monitored individual progress and documented outcomes using internal tracking systems and reports.
Served as a primary point of contact, communicating clearly with individuals from diverse backgrounds under high-pressure conditions.
Trained and mentored new staff, ensuring understanding of policies, expectations, and performance standards.
Maintained detailed records, incident reports, and compliance documentation to support organizational accountability.
Collaborated with management to improve safety protocols and performance outcomes.
Paraprofessional
Ombudsman Educational Services
09.2017 - 06.2020
Assisted middle and high school students in meeting academic and behavioral goals through individualized and small-group support.
Worked closely with students from low-income and at-risk backgrounds, including those requiring additional academic and behavioral interventions.
Monitored student progress toward grade promotion and documented outcomes for instructional staff.
Supported classroom instruction and educational programming aligned with graduation requirements.
Maintained student records and assisted with compliance documentation.
Collaborated with teachers, administrators, and support staff to ensure consistent student services.
Participated in student supervision during academic activities, transitions, and structured programs.