Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Devani Grado

Pelham,AL

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Seasoned Bank Teller well-versed in customer care and achieving sales goals while maintaining high levels of customer satisfaction. Team player that contributes to company success by being consistently accurate in counts and balances.

Overview

5
5
years of professional experience

Work History

Teller

Truist
Pelham, AL
08.2021 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Calculated fees due, interest and change for customer transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cashier

La Nueva Michoacana
Pelham, AL
03.2021 - 05.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted all costumers and provided prompt and friendly service.
  • Able to work under pressure and fast learner.
  • Helped restock ice-creams and toppings in a mostly rushed environment.

Cashier, Bus Boy, Hostess

Del Toro
Alabaster, AL
06.2016 - 11.2019
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Supported servers, food runners and bussers with keeping dining area ready for every guests.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating and menu information.
  • Checked and restocked server areas and organized and got change for front counter.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

High School Diploma -

Pelham High School
Pelham, AL
05.2020

Skills

  • Data Security and Validation
  • Balance Verification and Reconciliation
  • Information Processing
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Teller

Truist
08.2021 - Current

Cashier

La Nueva Michoacana
03.2021 - 05.2021

Cashier, Bus Boy, Hostess

Del Toro
06.2016 - 11.2019

High School Diploma -

Pelham High School

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Devani Grado