Devant Coleman
Saginaw,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Globe Life Insurance
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Customer Service Representative
Lumeris
03.2023 - 03.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Customer Service Representative
FCR
10.2021 - 08.2022
- Responsibility for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and resolving issues that are reported by users or flagged by system
- Address sensitive content which may be graphic, violent or hateful, include derogatory language or other potentially distressing material
- Track to prioritize issues, and provide resolutions
- Identify trends that highlight gaps in social media policies
- Educate members on violations of company's guidelines
- Managed content distribution to online channels and social media platform.
Customer Service Representative
Everise
06.2021 - 11.2021
- Delivered knowledge of laws governing both hospital and third-party regulations and procedures
- Use excellent interpersonal skills to communicate with patients regarding sensitive and confidential medical and financial information
- Develop and maintain professional, service-oriented working relationships with senior leadership, patients, physicians, co-workers and employees
- Thorough knowledge and understanding of health care delivery systems with special emphasis on scheduling management process for both Hospital/Ambulatory care
- Professionally handle high volume of incoming calls
- Resolve customer inquiries and complaints quickly
Customer Service Representative
Morley Companies
10.2020 - 02.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements
- Identified, analyzed and researched systemic issues and made recommendations for resolution
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Handled over 100 calls per shift retrieving customer data, presenting relevant product information and cancelling services
- Gathered information, assessed and fulfilled callers needs and educated on important policies and procedures.
Library Aide
Everett High School
09.2018 - 05.2019
- Created fliers to inform visitors of book clubs, meetings and special programs
- Collected and processed fines on overdue library materials
- Answered questions in-person or by phone regarding library services and resources
- Placed books on proper shelves when returned to circulation
- Kept detailed records of lending transactions and library users
- Assist with maintaining cleanness of circulation desk, aisles, and work areas
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Associate of Applied Science - Radiologic Technology
Lansing Community College
Lansing, MIHigh School Diploma -
Everett High School
Lansing, MI06.2019
Skills
- Problem Solving Skills
- Communication Skills
- Software Troubleshooting Adaptability
- Salesforce
- Teamwork,
- Microsoft Office
- Time Management
- Computer Proficiency
- Multitasking
Timeline
Customer Service Representative
Globe Life Insurance
06.2023 - 08.2023
Customer Service Representative
Lumeris
03.2023 - 03.2023
Customer Service Representative
FCR
10.2021 - 08.2022
Customer Service Representative
Everise
06.2021 - 11.2021
Customer Service Representative
Morley Companies
10.2020 - 02.2021
Library Aide
Everett High School
09.2018 - 05.2019
Associate of Applied Science - Radiologic Technology
Lansing Community College
High School Diploma -
Everett High School