Devante Ortiz
Greensboro,NC
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems within a government facility. Over 3 years of customer service experience and extensive knowledge of waterpark operations and procedures. Builds supportive work environments that boost staff efficiency.
Overview
2
2
years of professional experience
Work History
Head Cashier
Splashdown Waterpark
05.2024 - 08.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
Library Student Assistant
Forest Park High School
09.2023 - 05.2024
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
- Checked out and checked in items using library computer system.
Cashier I
Splashdown Water Park
05.2023 - 09.2023
- Running and processing customer transactions to sell them different services and items at the park
- Handling Cash, Card, Reservations, and Checks to take customer payments
- Having a perfect drawer at the end of the day to check and be assured of no money withheld or lost with HR
- Taking customer requests and fulfilling them to the best of my ability as a member of Guest Services
- Checking Handbags, bookbags, coolers, etc., for illegal items in the park or in general
- Maintaining the park's appearance by regularly performing custodial duties around it
Montclair Volunteer Aide
Montclair Elementary
01.2023 - 06.2023
- Mentoring students that are students there
- Helping tutor students
- Working alongside preexisting staff members with possible requests that they may have
- Assisting teachers with their lesson plan for the students
- Provide an example for the students to look up too
- Offered caring companionship and emotional support.
- Observed and monitored children's activities.
Park Attendant I
Splashdown Water Park
05.2022 - 09.2022
- Maintaining the park's appearance by regularly performing custodial duties around it
- Working in guest services, assisting patrons with possible problems they have and solving them
- Assisting Park managers with possible tasks around the park
- Working with a team of other Park Attendants and Guest Services employees as a team
- Knowing where every location and activity is at the park
- Maintaining a positive attitude and willingness to help with the customers' needs
Education
High School Diploma -
Forest Park High School
Woodbridge, VA05.2024
DUAL ENROLLMENT CLASS - Dual Enrollment US/VA, Dual Enrollment US Government
NORTHERN VIRGINIA COMMUNITY COLLEGE
12.2023
Skills
- Running a Register & Handling Money
- Leadership
- Problem-Solving
- Time-Management
- Store opening/closing procedures
- Customer Service Management
Activities
- 60 hours (about 2 and a half days) of community service.
- Secretary of the Art Club
- Spanish Honor Society (Inducted 2021)
- National Honor Society (Inducted 2022)
- Team Leader for Volunteering at Multicultural Night
- Library Aide at Forest Park High School.
Timeline
Head Cashier
Splashdown Waterpark
05.2024 - 08.2024
Library Student Assistant
Forest Park High School
09.2023 - 05.2024
Cashier I
Splashdown Water Park
05.2023 - 09.2023
Montclair Volunteer Aide
Montclair Elementary
01.2023 - 06.2023
Park Attendant I
Splashdown Water Park
05.2022 - 09.2022
High School Diploma -
Forest Park High School
DUAL ENROLLMENT CLASS - Dual Enrollment US/VA, Dual Enrollment US Government
NORTHERN VIRGINIA COMMUNITY COLLEGE
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