Jazzmine Maclin
Huntsville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Redstone
10.2022 - Current
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Ramp Agent
Unifi
10.2021 - 10.2023
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
Education
Bachelor of Science - Business Administration And Management
Alabama A & M University
Huntsville, AL04.2015
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Strong Work Ethic
- Verbal and written communication
- Emergency Procedures
- Leadership Qualities
- Training and coaching
- Equipment Oversight
- Detail Oriented
- Decision-Making
Timeline
Member Service Representative
Redstone
10.2022 - Current
Ramp Agent
Unifi
10.2021 - 10.2023
Bachelor of Science - Business Administration And Management
Alabama A & M University
Similar Profiles
Anastasia MiliauskasAnastasia Miliauskas
Front of House Supervisor/ Bartender/Server at RedstoneFront of House Supervisor/ Bartender/Server at Redstone
Aiden LanasAiden Lanas
Fine Dining Server at RedstoneFine Dining Server at Redstone
Aaron HendersonAaron Henderson
Maintenance Supervisor at Redstone ResidentialMaintenance Supervisor at Redstone Residential
Baily McGoughBaily McGough
Usher at Rocket City Trash PandasUsher at Rocket City Trash Pandas
Matthew WILLIAMSMatthew WILLIAMS
Team Leader at Mazda Toyota ManufacturingTeam Leader at Mazda Toyota Manufacturing