Devante Reed
Houston,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, demonstrated through a proven track record at Best Buy Inc. Excelled in freight handling and customer consultation, ensuring timely delivery and resolving issues with a 90% success rate. Skilled in both team leadership and accurate data entry, consistently achieving and surpassing company goals.
Resourceful and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
11
11
years of professional experience
Work History
Package Handler
Federal Express
05.2024 - Current
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Shift Lead
Best Buy Inc
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Warehouse Worker
Best Buy Inc
10.2020 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much 100 pounds.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Front End Manager
Fiesta Mart LLC
08.2017 - 10.2020
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw cashier operations, bookkeeping, and security.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees through day-to-day work and complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Grocery Sacker
Fiesta Mart LLC
01.2014 - 08.2017
- Communicated with cashiers and customers to learn about bagging needs.
- Assisted with maintaining clean and organized store appearance.
- Retrieved grocery carts and baskets from lot and various site locations.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
Education
No Degree - Architecture
Houston Community College
Houston, TX07.2030
High School Diploma -
Sharpstown International School
Houston, TX06.2017
Skills
- Truck loading
- Product packing
- Freight Handling
- Shipping Documentation
- Customer Consultation
- Sales and Marketing
- Network setup
- Data Recording
- Error Detection
- Hand-Eye Coordination
- Accurate data entry
PC Builder
- Designed and assembled multiple custom PC builds, focusing on performance, aesthetics, and efficiency.
- Conducted extensive research on hardware components to ensure compatibility and maximize performance.
- Performed routine maintenance and troubleshooting to resolve hardware and software issues.
- Implemented custom cooling solutions to maintain optimal system temperatures.
- Designed and built a cost-effective PC for graphic design work, balancing performance and budget constraints.
Additional Information
- Collaborated with teammates to develop strategies and improve overall team performance.
- Participated in regular practices and games, demonstrating commitment and teamwork.
- Took on leadership roles, such as team captain, organizing practice sessions and motivating team members.
- Developed strong time management skills by balancing academic or professional responsibilities with sports commitments
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Package Handler
Federal Express
05.2024 - Current
Shift Lead
Best Buy Inc
03.2023 - Current
Warehouse Worker
Best Buy Inc
10.2020 - 03.2023
Front End Manager
Fiesta Mart LLC
08.2017 - 10.2020
Grocery Sacker
Fiesta Mart LLC
01.2014 - 08.2017
No Degree - Architecture
Houston Community College
High School Diploma -
Sharpstown International School