DeVante Rush
Palmyra,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Baked On The James LLC
12.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Customer Service Manager
Mincer's
02.2018 - 12.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Business Management
VCU
Richmond, VAHigh School Diploma -
Monticello High School
Charlottesville, VA06.2015
Skills
- Branding
- Expense Control
- Quality Management
- Vendor Sourcing
- Staff Supervision
- Schedule Management
- Customer Retention
- Business Development
- Staffing
- Sales Expertise
Accomplishments
- Marketing - Implemented marketing strategies which resulted in a growth of 4,000+ new social media followers in 2 years
- Multiple local awards and consecutive "Best of Virginia" nominations
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped increase sales by at least 15% each year
Additional Information
27 year old looking to venture into a new career. The past 2+ years I, along with my team, have helped grow a small family-owned bakery into something larger than we could have ever imagined. I'm looking to find my passion and have always been interested in a sales position or a career that I can really connect and help people achieve their dreams and/or goals! I'd like to consider myself a very personable person with a strong desire to provide for the general public!
Timeline
General Manager
Baked On The James LLC
12.2021 - Current
Customer Service Manager
Mincer's
02.2018 - 12.2021
No Degree - Business Management
VCU
High School Diploma -
Monticello High School
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