Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Devany Porter

Devany Porter

Indianapolis

Summary

Proven leader in food and beverage service at Target, I excel in fostering team unity and enhancing customer satisfaction through efficient service strategies. Skilled in material handling and guest engagement, my approach has significantly reduced food waste and improved operational efficiency. Demonstrated reliability and a strong work ethic underpin my commitment to excellence in every role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food & Beverage Team Leader

Target
07.2021 - Current
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Monitored financial performance indicators to identify areas for improvement or potential growth opportunities in the business strategy.
  • Streamlined inventory management with efficient ordering and storage procedures.
  • Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

Material Handler

Fedex
10.2019 - 07.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.

Cashier

Walmart
06.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Server

Steak N Shake
08.2017 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Decatur Township School For Excellence
Indianapolis, IN
05-2019

Skills

  • Sanitation standards
  • Material handling
  • Customer assistance
  • Strong work ethic
  • Work ethic and integrity
  • Patience and empathy
  • Guest engagement
  • Positive attitude
  • Heavy lifting
  • Money handling
  • Reliability and punctuality
  • Customer relations

Accomplishments

  • Started at Target as a fulfillment expert, then switched to food and beverage and was promoted to Team Lead after a year.
  • Documented and resolved attendance/performance issues with my team which led to improved attendance and common understanding of what was expected during the workday.
  • Supervised team of 7 staff members.

Certification

  • Certified Food Manager (CFM) - State Departments of Health or equivalent.
  • Leadership Development Program Certificate – Dale Carnegie Training or similar institutions.

Timeline

Food & Beverage Team Leader

Target
07.2021 - Current

Material Handler

Fedex
10.2019 - 07.2021

Cashier

Walmart
06.2018 - 09.2019

Server

Steak N Shake
08.2017 - 06.2018

High School Diploma -

Decatur Township School For Excellence

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Devany Porter