Millicent Ndou
Doha,Qatar
Summary
Dynamic Food & Beverage Team Leader with a proven track record at Qatar Airways, excelling in sales growth and customer service. Expert in menu development and operations oversight, I successfully reduced food waste and enhanced guest experiences through effective team collaboration and critical thinking. Committed to maintaining high sanitation standards and compliance.
Overview
5
5
years of professional experience
Work History
Food & Beverage Team Leader
Qatar Airways, Duty Free
Doha, Qatar
02.2025 - Current
- Supervised food and beverage operations to ensure high-quality service and compliance with health standards.
- Developed and implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated staff schedules to align with peak service times, enhancing efficiency and customer satisfaction.
- Led daily briefings to communicate goals, expectations, and updates to the food and beverage team.
- Collaborated with management on strategic initiatives aimed at enhancing menu offerings and guest experiences.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Monitored financial performance indicators to identify areas for improvement or potential growth opportunities in the business strategy.
- Increased sales through effective menu planning, pricing decisions, and promotional activities.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Restaurant Manager
Riboville Boutique & Restaurant
South Africa
02.2021 - 01.2025
- Managed daily restaurant operations, ensuring efficient service and high customer satisfaction.
- Oversaw staff scheduling and training to optimize team performance and maintain consistent service quality.
- Implemented inventory management practices to reduce waste and streamline supply ordering processes.
- Developed and maintained positive relationships with vendors for timely deliveries and cost-effective sourcing.
- Analyzed customer feedback to enhance menu offerings and improve overall dining experience.
- Coordinated promotional events to drive sales and attract new clientele to the restaurant.
- Ensured compliance with health regulations, conducting regular inspections of food safety practices.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
No Degree - HABC L2 Food Safety
E-learning
No Degree - Safety Management System
E- Learning
No Degree - Aviation Security Threat Receipts
E- Learning
No Degree - Basic Fire Fighting & Basic First Aid
E- Learning
High School Diploma -
Vuwani Secondary School
South Africa 2016
Skills
- Sanitation standards
- Food presentation
- Food safety compliance
- Allergen awareness
- Sales growth
- Menu development
- Promotions and marketing
- Operations oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Verbal and written communication
- Safety procedures
- Microsoft Excel
- Nutritional knowledge
Timeline
Food & Beverage Team Leader
Qatar Airways, Duty Free
02.2025 - Current
Restaurant Manager
Riboville Boutique & Restaurant
02.2021 - 01.2025
No Degree - HABC L2 Food Safety
E-learning
No Degree - Safety Management System
E- Learning
No Degree - Aviation Security Threat Receipts
E- Learning
No Degree - Basic Fire Fighting & Basic First Aid
E- Learning
High School Diploma -
Vuwani Secondary School