Devaraj Sadasivam
O'Fallon,MO
Summary
Accomplished Service Delivery Manager with over 15 years of experience in IT infrastructure, cloud operations, and managed services for global enterprises. Expertise in leading cross-functional teams, managing service delivery engagements, and enhancing service performance. Skilled in end-to-end delivery, including transitions and client governance, with a recent focus on AI/ML-driven solutions that integrate cloud and data-driven innovations.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
AI & IT Service Delivery Consultant
Bayer Crop Science
Chesterfield, Missouri
04.2025 - Current
- Delivered 5+ AI/ML prototypes across agriculture and life sciences use cases (classification, detection, analytics).
- Built computer vision models achieving 85–92% accuracy for quality assessment and anomaly detection.
- Accelerated decision-making timelines by 25% through actionable AI-driven insights.
- Reduced manual analysis effort by 30–40% through automation using Python and TensorFlow workflows.
- Reduced PoC-to-demo cycles by ~30% by streamlining model development and validation processes.
- Integrated AI solutions into enterprise environments, facilitating seamless adoption within existing workflows.
- Served as liaison between business, data science, and IT teams to enhance AI adoption.
- Supported containerized deployments under restricted enterprise environments.
Senior Cloud Service Delivery Manager
Amazon Web Services (AWS)
Hartford, USA
07.2022 - 12.2024
- Oversaw global team of AWS-certified engineers, delivering continuous production support and optimizing monitoring systems.
- Delivered successful AWS cloud solutions to diverse clients, ensuring seamless implementation and management.
- Developed trusted advisory relationships with clients, effectively advocating for their requirements within AWS.
- Advocated for customer requirements within AWS, influencing feature requests and prioritizing new offerings development.
- Managed technical issue triage, prioritizing escalations and driving effective communication during critical events.
- Reduced downtime by 30% through deployment of comprehensive monitoring systems via AWS CloudWatch.
- Achieved 40% improvement in data protection and compliance by implementing robust security measures.
- Increased contribution margin through in-depth cost analysis and identification of optimization opportunities.
Program Delivery Manager
Yash Technologies
Hartford, USA
12.2021 - 07.2022
- Spearheaded growth initiatives for strategic accounts, unlocking new business potential and revenue expansion.
- Recovered at-risk customer engagements, retaining $3 million in revenue and achieving 90% client satisfaction.
- Implemented customized solutions and process improvements, stabilizing key accounts and enhancing client relationships.
- Led regular meetings with managers to identify performance gaps and implement targeted improvements.
- Transformed leadership vision into actionable strategies, enabling frontline managers to achieve exceptional delivery.
Service Delivery Manager
Cognizant Technology Solutions
Chennai & USA
08.2011 - 11.2021
- Led enterprise ITSM and Service Management Office for large-scale IT transformation, collaborating with CXOs and technology leaders for integrated solutions and cross-business process implementation.
- Managed service delivery for service desk, EUC, production support, and L1 monitoring teams, enhancing service continuity and operational resilience.
- Ensured service reliability by enforcing high-performance SLAs, consistently meeting targets and eliminating penalties for service-level noncompliance.
- Maximized operational efficiency in key metrics through dependency optimization and strategic cross-skilling, significantly lowering MTTR and boosting FCR outcomes.
- Proactively prevented downtime, safeguarding $1M in revenue and maintaining 99.9% system uptime.
- Boosted Customer Satisfaction Scores by 20% through improved service delivery and minimized end-user downtime.
- Directed global teams in executing service transitions, onboarding, training, and operational control enhancements.
- Strengthened project scope alignment by identifying critical SOW gaps and executing targeted recommendations, achieving rapid client approval.
- Realized 15% operational cost savings by merging resources and implementing cross-functional training initiatives.
Education
Bachelor of Technology - Electronics & Communication Engineering
SRM University
Skills
- AI/ML Prototyping & Automation
- IT Service Delivery & ITSM (ITIL)
- Incident, Problem & Change Management
- Service Desk & End User Computing (EUC)
- Infrastructure & Cloud Operations (AWS)
- SLA / KPI Management & Governance
- Service Level Agreements
- Transition & Transformation Programs
- Client & Stakeholder Management
- Cost Optimization & Margin Improvement
- Resource Management & Utilization
- Escalation & Major Incident Handling
Awards
- Process Innovator, Sears, 2013
- Transcend Award, CNO Financial, 2016
- SBU Team award, CNO Financial, 2016
- Delivery Excellence – GOLD Award, Voya Financial, 2018
- Change Champion, Voya Financial, 2018
- Operations Champion, Lincoln Financial, 2019
- Cloud Service Delivery Excellence Award, AWS, 2023
Technical Skills
Cloud: AWS (CloudWatch, CloudTrail, Config, GuardDuty, Systems Manager, CloudFormation, Backup)
AI/ML: TensorFlow, Computer Vision, AI Prototyping
ITSM Tools: ServiceNow, CA Service Desk, JIRA
Monitoring: SolarWinds, Nagios, Grafana, Graphite
Other: SLA/KPI Governance, FinOps, Compliance (GDPR, HIPAA)
Certification
AWS Cloud Practitioner
Timeline
AI & IT Service Delivery Consultant
Bayer Crop Science
04.2025 - Current
Senior Cloud Service Delivery Manager
Amazon Web Services (AWS)
07.2022 - 12.2024
Program Delivery Manager
Yash Technologies
12.2021 - 07.2022
Service Delivery Manager
Cognizant Technology Solutions
08.2011 - 11.2021
Bachelor of Technology - Electronics & Communication Engineering
SRM University