Religion
Devaughn Johnson
Mattapan,MA
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
T-Mobile
10.2008 - Current
- Led several different teams of mobile experts to meet and exceed sales targets, resulting in over 23% increase in revenue within year 1 of me joining the team.
- Develop and implement new sales strategies and training programs to improve customer satisfaction and increase customer retention.
- Conducted regular performance evaluations, provided coaching and feedback, and facilitated professional development of team members.
- Maintained a clean and organized store environment, ensuring compliance with company policies and procedures.
- Connected our company's vision and direction and aligned it with my team.
- Directed an annual HIPO program that prepared mobile experts seeking career next level opportunities for the district.
- Oversaw effectively scheduling, staffing and training of new mobile experts on product knowledge, sales techniques, and customer service best practices.
- Resolving customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
- Give relevant feedback to improve store processes and procedures.
Night Auditor
Best Western Roundhouse
04.2009 - 06.2012
- Oversaw the hotel at nights, checking guests in and out.
- Processes guest charges voucher, credit card vouchers and all forms of payment accurately on a nightly base.
- Monitor the current status of coupons, discounts and other promotional programs.
- In charge of tracking competitive hotels occupancy and room nightly rates.
- Helping guest get acclimated with the hotel and the city.
Education
Diploma -
06.2003
Some College (No Degree) - Business Administration And Management
Skills
- Strong leadership and team management skills
- Technology proficiency
- Decision-making skill
- Detail-oriented and organized with a focus on customer satisfaction
- Proficient in sales forecasting and budget management
- Excellent communication and interpersonal abilities
- Store Merchandising
- Sales expertise
- Problem-Solving
Athletes Without Borders (Volunteer)
- Visit different countries to help less fortunate kids get an opportunity to partake in a new/different sport.
- Volunteer time, money and sporting equipment.
- Facilitate wide receivers drills during camp.
Certification
Career Development Program (CAP)
Boston Cambridge High Potential Program (HiPo)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Increased sales 133% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 11 months in a row.
- Being in the top 20% of the company a year.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company Culture401k matchPaid time offWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsInterests
My Children
Sports
Languages
English
Timeline
Night Auditor - Best Western Roundhouse
04.2009 - 06.2012
Retail Store Manager - T-Mobile
10.2008 - Current
Hyde Park High - Diploma,
Ashford University - Some College (No Degree), Business Administration And Management