Devaughn Lang
1109 Maple Lane Orange Park,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Golf Service Associate
TopGolf
Jacksonville, FL
01.2024 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Answered multi-line telephone to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Event Manager
Urban Air Trampoline and Adventure Park
Jacksonville, FL
06.2023 - 12.2023
- Organized and supervised staff for events, including scheduling, staffing, budgeting and resource allocation.
- Delivered administrative support to upper management by making copies, sending emails, organizing documents and rearranging schedules.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Oversaw recruiting, interviews and new employee hiring.
Assistant Manager
Escapology
Jacksonville, FL
03.2023 - 06.2023
- Provided exceptional customer service by responding promptly to inquiries, resolving problems quickly and efficiently.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Analyzed weekly reports summarizing performance metrics such as revenue generated, number of visitors served.
- Trained new employees in customer service techniques, policies and procedures.
Manager in Training (MIT)
Pet Paradise Resort
Fleming Island, FL
06.2022 - 03.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Monitored inventory levels of food, supplies, and medications, placing orders as required.
- Supervised and managed a team of pet care professionals to ensure quality customer service and safety standards were met.
- Organized and conducted regular meetings with staff to discuss operational procedures, customer feedback, and areas for improvement.
Education
Bachelor of Arts - Business Management
Florida State College At Jacksonville
Jacksonville, FL04-2020
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL08-2018
Skills
- Negotiation
- Leadership
- Organization
- Strategic Planning
- MS Office
- Customer Relationship Management (CRM)
Previous Work Experience
- Supervisor AMC Theatres Orange Park 24 Orange Park, FL 03/22-07/22
- Operations Supervisor Bowlero Corporation Jacksonville, FL 01/22-03/22
- General Manager EPIC Theatres Jacksonville, FL 09/20-12/21
- Assistant Manager EPIC Theatres Jacksonville, FL 04/18-09/20
- Shift Manager EPIC Theatres Jacksonville, FL 06/16-04/18
Timeline
Golf Service Associate
TopGolf
01.2024 - Current
Event Manager
Urban Air Trampoline and Adventure Park
06.2023 - 12.2023
Assistant Manager
Escapology
03.2023 - 06.2023
Manager in Training (MIT)
Pet Paradise Resort
06.2022 - 03.2023
Bachelor of Arts - Business Management
Florida State College At Jacksonville
Associate of Arts - General Studies
Florida State College At Jacksonville
Similar Profiles
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf
Juan RodriguezJuan Rodriguez
Server at TopgolfServer at Topgolf
Cody BryanCody Bryan
Event Sales Admin at TopgolfEvent Sales Admin at Topgolf
Caleb ToliverCaleb Toliver
Bayhost/Event Ambassador at TopgolfBayhost/Event Ambassador at Topgolf
Devaughn LangDevaughn Lang
Events Manager & Office Assistant at Urban Air Adventure ParkEvents Manager & Office Assistant at Urban Air Adventure Park