DeVaun Riddle
Claims Adjuster
Blue Springs,MO
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Claim Representative I
Intrepid Direct Insurance
09.2023 - Current
- Decreased claim processing time by streamlining workflows and implementing efficient task prioritization.
- Implemented client feedback into daily tasks, resulting in a higher level of satisfaction and trust from policyholders.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Collaborated with adjusters and appraisers for accurate damage assessments, resulting in fair compensation payouts.
Claims Service Specialist
GEICO
07.2022 - 09.2023
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Pre-Registration
Children's Mercy Hospital
11.2019 - 05.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
Associate of Arts -
Metropolitan Community College
Kansas City, MO 01.2016 - 12.2018
Skills
Communication
Problem Solving
Detailed Orientated
Adaptability
Timeline
Claim Representative I
Intrepid Direct Insurance
09.2023 - Current
Claims Service Specialist
GEICO
07.2022 - 09.2023
Pre-Registration
Children's Mercy Hospital
11.2019 - 05.2022
Associate of Arts -
Metropolitan Community College
01.2016 - 12.2018