Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rifle Team Leader
US Army
Al-Gora, Egypt
01.2024 - Current
Ensured safety, health, and well-being of 3 junior Soldiers under my leadership as a rifle team leader.
Worked as Sergeant of the Guard in the tactical operations center, facilitating needs for operations officers, plans officers, and patrol planning cells while leading a team of camera and radio operators.
Managed accountability of military gear and equipment valued at $100K while ensuring operational integrity.
Operations Manager
ATI Restoration
Atlanta, GA
01.2023 - Current
Directed a 24/7 on-call mitigation team of ten employees in performing operations at residential buildings within a hundred miles of Atlanta, GA.
Led end-to-end mitigation project: received and entered loss, dispatched resources, scoped and estimated the work, liaised with homeowners' insurance, and secured reimbursements
Budgeted and scheduled multiple projects and was responsible for all outcomes of work completed including customer satisfaction and profit margin on losses
Loss Mitigation Supervisor
Contractors Incorporated
Atlanta, GA
10.2019 - 01.2023
Created budgets and schedules for mitigation projects.
Executed successful mitigation demolitions and placements of equipment during travel throughout the Southeastern United States.
Collaborated effectively with property management team to prioritize resource allocation for addressing unit downtime and managing property needs.
Team Leader
NATO Special Operations Component Command
Kabul, Afghanistan
01.2019 - 10.2019
Coordinated General Officer's movements through the Kabul cluster in Afghanistan to meetings and other engagements.
Created detailed plans for missions, selecting primary routes and alternate routes based on real-time threat reporting and an in-depth knowledge of the area of operations.
Managed the facilities for the NSOCC-A compound and coordinated repairs and improvements for the compound.
Coordinated all communication equipment and communication security for NSOCC-A. Acted as primary Radio Transmission Operator to the Officer in Charge for an area of operations spanning over 100 miles.
Was responsible for the accountability and maintenance of all assigned equipment valued at over $500,000.
Education
Associate of Science - General Studies
Georgia Military College - Milledgeville
Milledgeville, GA
01-2013
Skills
Xactimate/Xactanalysis Estimating Platform
Symbility/Core Logic Estimating Platform
Leadership
Microsoft Office
Customer Service
Languages
English
Full Professional
Spanish
Limited
Certification
Water Damage Restoration
Applied Structural Drying
OSHA 30 Hour
HAZWOPER 40 Hour
Basic Leaders Course
Executive Protection Course
Accomplishments
Joint Service Achievement Medal with "C" Device
Safe Driver of the Month (20 Months consecutively)