Jessica Crawford
Mobile,AL
Summary
Seeking a position that would allow me to interact as a professional. And execute strong administrative and organizational skills while working independently or as a dedicated team player. Looking forward to the transition into a great company that will effectively utilize skills set while providing guidance and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster /Team Leader
CNC Catastrophe & National Claims
2021.11 - 2023.10
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Negotiated settlements with PA & Attorney to bring claim to mutually agreeable resolution.
- Effectively worked with client & defense counsel handling litigated claims to complete timely & effective investigations & settlements
- Review of new claim assignments within 24 hours of being assigned /Completion of the Plan of Action.
- Estimate writing experience for the following roof replacements, water backups,pipe burst, in addition to fast-track claim damages.
- Proven ability to work independently & multi-task effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in techniques necessary to complete job tasks.
Desk Adjuster /Processor /Remote Property Claims
Alacrity Solutions
2018.04 - 2021.10
- Electronically entered findings and submitted documents and photos to be reviewed for processing .
- Entered information on submitted claims to ensure the timely progression of claim determination and eligibility.
- Ensured compliance standards were met for all claims.
- Contacted adjusters and advised them of outstanding invoices needing submittal. Generated reports to track problematic insurance claims.
- Processed Flood, Wind & Hail related homeowners claims.
- Ensured compliance standards were met for NFIP claims.
- provide courteous customer care.
- Liaison for agents, adjusters and insureds, providing information to ensure timely claim, process.
- Assisted outside adjusters complete daily billing of outstanding invoices to be approved for payroll.
- Prepared summaries of damage, payments, and policy coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Generate Release
- Run ISO claim search
- Interview or obtain recorded statements from claimant, the Insured and any witness
- Respond to the Reservation of Rights letters from Excess Carrier if necessary.
- Contact with insured /claimant within 24 hours of assignments
- Daily review of workflow and claim system reminders with follow up and significant progress toward completion of any task set as a reminder or received in workflow within 72 hours.
Large Loss / Earthquake Desk Examiner, Processor
Pilot Catastrophe Services
2015.06 - 2018.02
- Identifies when to retain,manage, and direct other vendors necessary to resolve claims, including contents specialists, accountants, contractors, appraisers, salvage specialist, cause and origin specialists, and coverage counsel.
- Strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss.
- Established guidelines and framework to investigate, evaluate, negotiate, and settle moderate to large loss complex property insurance claims presented by or against insureds.
- Updated initial reserves levels.
- Interpret policy language and evaluate coverage issues of multiple different policies and endorsements.
- Addresses diaries, emails, and voicemails timely
- Prepares technical claim documents and correspondence
- Contributes to department efforts with an emphasis on team collaboration.
Education
High School Diploma -
Lillie B Williamson
Mobile, AL05.2008
Skills
- Verify Data
- Analyzing Documentation
- Property Adjusting
- Xactimate Specialist
- Nextgen
- Guidewire
- Xactanalysis
- Quality Assurance
- Customer Service Expertise
- Determine Coverage
Certification
State Farm Auto & Property
NFIP- FLOOD
Timeline
Property Desk Adjuster /Team Leader
CNC Catastrophe & National Claims
2021.11 - 2023.10
Desk Adjuster /Processor /Remote Property Claims
Alacrity Solutions
2018.04 - 2021.10
Large Loss / Earthquake Desk Examiner, Processor
Pilot Catastrophe Services
2015.06 - 2018.02
High School Diploma -
Lillie B Williamson
State Farm Auto & Property
NFIP- FLOOD
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