Deven Nylen
Moose Lake,MN
Summary
Proven leader and adept problem-solver, I excelled at State of Minnesota by enhancing team performance and ensuring safety compliance. Skilled in CCTV Monitoring and Team Collaboration, I significantly improved operational efficiency. My expertise in conflict resolution and security systems management drove continuous improvement, showcasing my commitment to excellence and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Counselor
State Of Minnesota
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Laborer
LaPointe Utilities
05.2022 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
Shift Manager
McDonald's
05.2020 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
GED -
Cloquet GED
Cloquet, MNSkills
- Security Systems Management
- CCTV Monitoring
- Event security
- Physical Security
- Incident Reporting
- Surveillance techniques
- De-Escalation Techniques
- Threat Assessment
- Security Equipment Operation
- Security Policy Compliance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Counseling techniques
- Positive Reinforcement
- Team building
- Task Prioritization
- Self Motivation
- Mental Health Support
- Conflict Resolution
- Professionalism
- Documentation And Reporting
- Staff Training
- Time management abilities
- Continuous Improvement
- Written Communication
- File and Record Keeping
- Data Confidentiality
- Professional Demeanor
- Regulatory Compliance
Certification
Food safety certificate
Timeline
Security Counselor
State Of Minnesota
05.2024 - Current
Laborer
LaPointe Utilities
05.2022 - 05.2024
Shift Manager
McDonald's
05.2020 - 05.2022
GED -
Cloquet GED