Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deven Swinarski

Owego,NY

Summary

Dynamic Drain Technician with proven expertise at The Drain Brain Of NYPA, excelling in troubleshooting and customer service. Recognized for enhancing team efficiency and maintaining safety standards. Adept at problem-solving and effective communication, consistently delivering high-quality service and fostering customer satisfaction. Committed to professional growth and continuous improvement.

Overview

10
10
years of professional experience

Work History

Drain Technician

The Drain Brain Of NYPA
04.2023 - Current
  • Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
  • Described diagnosed problems to customers and offered solutions.
  • Transported materials and tools to job site and accounted for tools.
  • Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
  • Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
  • Cleaned and disinfected domestic basements and other areas flooded by sewer stoppages.
  • Filled out accurate logs and job reports after every service call and submitted for supervisor review.
  • Detected septic tank problems by performing troubleshooting and diagnostic techniques to identify and accurately resolve any identified concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Supervisor

Price Chopper
03.2020 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Insulation Installer

Southern Tier Insulations
05.2021 - 01.2022
  • Worked with variety of insulation material types in commercial/new build construction settings.
  • Climbed ladders, worked with hand tools, drills, and other hand-held and electrical equipment necessary for installing insulation.
  • Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
  • Applied and handled insulating products such as foam, fiberglass and cloth with mud.

Supervisor

Wendy's
06.2015 - 08.2019
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

High School Diploma -

Owego Free Academy
Owego, NY
06-2016

Skills

  • Goal setting
  • Customer service
  • Verbal and written communication
  • Safety procedures
  • Coaching and mentoring
  • Troubleshooting skills
  • Teamwork
  • Problem-solving abilities
  • Professionalism
  • Active learning
  • Effective communication
  • Reliability

Timeline

Drain Technician

The Drain Brain Of NYPA
04.2023 - Current

Insulation Installer

Southern Tier Insulations
05.2021 - 01.2022

Supervisor

Price Chopper
03.2020 - 03.2023

Supervisor

Wendy's
06.2015 - 08.2019

High School Diploma -

Owego Free Academy

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