Deven Woods
Lawrenceville,GA
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 3 years of sobriety and ready to help others reclaim lives through use of proper services. Empathetic Peer with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RCO Devlopment Program Coordinator
Georgia Council On Substance Abuse
12.2022 - 06.2023
- Provided ongoing direction and leadership for program operations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Monitored programming schedules, conformance to guidelines and quality.
- Developed and implemented training programs for staff over 20 RCO's.
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated leadership skills in managing projects from concept to completion
Warehouse Manager
Prologistix
01.2012 - 06.2020
- Completed Shipping and Receiving receipts for vendors and ensured accurate on-time deliveries of products
- Managed a staff of 10+ associates, conducted training sessions to ensure workplace safety and efficiency
- Administered inventory operations, identified quality and quantity issues, and replaced and returned defected items to maintain stock levels
- Page
Addiction Counselor
Dekalb County Community Service Board
06.2023 - 11.2023
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed patient care plans and documented progress toward goals.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Offered professional, respectful therapy to addicted individuals in Opioid treatment facility.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Utilize WRAP and WHAM behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Manager
Arise Virtural Solutions
07.2012 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelors - Psychology
Liberty University
Lynchburg, VA12.2024
Certified Forensic Peer Mentor - Mental Health Services
Georgia Mental Health Consumers Network
Atlanta, GA02.2023
CARES CPS-AD -
Georgia Council On Substance Abuse
Atlanta, GA10.2022
Associates - Business Management
University of Phoenix
Phoenix, AZ07.2012
Skills
- Call Center Operations
- Account Management
- Technical Support
- Workflow Management
- Staffing Coordination
- Project Management
- Training and Mentoring
- Sales Promotion
- One Call Resolution
- Quality Assurance
- Customer Service
- Microsoft Outlook, Word, and Excel
Certification
- Certified CPS-AD, Georgia Council on Substance Abuse - 10/2023
- Certified Forensic Peer Mentor, Georgia Mental Health Consumers Network - 02/2023
Timeline
Addiction Counselor
Dekalb County Community Service Board
06.2023 - 11.2023
RCO Devlopment Program Coordinator
Georgia Council On Substance Abuse
12.2022 - 06.2023
Customer Service Manager
Arise Virtural Solutions
07.2012 - Current
Warehouse Manager
Prologistix
01.2012 - 06.2020
Bachelors - Psychology
Liberty University
Certified Forensic Peer Mentor - Mental Health Services
Georgia Mental Health Consumers Network
CARES CPS-AD -
Georgia Council On Substance Abuse
Associates - Business Management
University of Phoenix
- Certified CPS-AD, Georgia Council on Substance Abuse - 10/2023
- Certified Forensic Peer Mentor, Georgia Mental Health Consumers Network - 02/2023
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