Devendra Mhatre
Plano,TX
Summary
15+ years of technical IT experience in working through various phases of CRM projects in Telecommunication and Financial domain right from Requirement Analysis, Development/Enhancement, Installation and environment build, Testing, Release Management/Deployment and Production Support. 5yrs years of experience working in Salesforce Development. 9+ years’ experience working in Sr. Siebel CRM area.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Salesforce Development Lead
Caprus IT INC - AT&T
02.2023 - 09.2023
- Developed and customized Salesforce applications using Apex and Lightning Web Components (LWC)
- Delivered features for Lightning Sales related to Fiber and AT&T Internet Air products for Work from Home Agents
- Contributed to feature grooming session and effort estimates for new enhancements
- AT&T Digital check in Sales Cloud Lightning functionality bug fixes
- Worked with Architects for TDD review and provide feature estimation
- Leveraged Jira for User story tracking and closure
- Coordinated on code migrations, UAT testing and resolve QA and UAT bugs
- Worked on Copado, Code Cloud migration tool.
- Enhancement to existing batch jobs, apex classes for Sales application
- Interacted with many other teams for REST API implementations/event monitoring/debugging purposes
- Worked on code cloud for code migration as well.
Salesforce Technical Lead
Atos Syntel - Moodys
11.2020 - 01.2023
- Sales and Service cloud application enhancements for Moody’s Analytics application
- Debug and deliver fix for issues related to Apttus Order Management (Quote/Agreement/Order/Fulfillment)
- Worked on Apex Trigger customizations for Sales Cloud application objects
- Fixed Lightning web component user issues
- Delivered enhancement on JavaScript and HTML for Lightning Web components
- Delivered fixes for Lightning components for custom object.
- Worked on CPQ object related enhancement/fixes – Opportunity sync issues, Order closure incorrectly issue, SAP integration related issues
- CPQ related project custom object lightning component bug fixes
- Experience on bug resolution/performance improvement in Apttus Order management journey
- Provided deliverables for Sales cloud requirements (Validation rules, process builder, Apex jobs)
- Deployed enhancements related to PSA tool for resource planning, time and expense management using Financial Force package
- Performed bug fixes for Financial Force Managed Package.
- Worked on Service Cloud Omni channel issues
- Track team deliverables using Jira application
- Delivered event communication enhancement for lightning web components
- Track and update defects in JIRA tools and allocating resource tasks.
Salesforce Consultant
Caprus IT INC - Salesforce
11.2018 - 11.2020
- Delivered CRM Sales Cloud functionality enhancements
- Worked on Lead object enhancement and Opportunity Sales functionality
- Delivered Marketing Cloud related enhancements – Campaign object enhancement/bug fixes
- Worked on implementing functionality for Process builder calling Auto-launched flows
- Worked on Role Based access control project Delivery, UAT, Hypercare and user issues
- Experience of resolving Sales Forecasting related application changes
- Salesforce Role based access control delivery.
- Worked on Salesforce CPQ related object enhancements and fixes- Opportunity, Deal Support Request
- Developing lightning quick actions for lightning pages using Global actions
- Validation rules, workflow, Process builder and formula field enhancements/customizations
- Worked on Approval process enhancements and Process builder design
- Utilize workbench for deploying package and deprecation of fields
- Part of the project is to remove unwanted Salesforce permissions and cleanup accesses
- Salesforce Process builder implementation to reduce workflow rules
- Data Governance to remove unwanted fields after analyzing dependencies
- Worked with Business Analyst to provide solutions to reduce overloaded object utilization for further enhancement
- Profile/Role/Apex access/ access analysis using workbench.
Release Manager
TCSL - Xerox
04.2018 - 11.2018
- Worked on CRM code migration using Visual Source Safe Tools
- Worked on application release version control management tasks
- Perform Release management activities to discuss the release checklist, dependencies, and signoff from various integrated systems
- Deploy CRM code to respective lower environments and then to Production
- Maintain parallel release structure and only migrate the required code to production
- Environment maintenance for various Siebel versions
- Postproduction refresh environment masking and health check.
CRM Consultant/Upgrade specialist
TCS - Fifth Third Bank
04.2014 - 04.2018
- Siebel Server Administrator and Upgrade Coordinator: Co-ordinate/Implement CRM Release and deployment activities for Siebel, OBIEE, Informatica Power Center, DAC, and Data stage applications
- Environment management for parallel releases implementation
- Patch Management and installation of the CRM software
- Build new CRM components for integration and setup access and load balancing of the components
- Perform Release management activities to discuss the release checklist, dependencies, and signoff from various integrated systems
- Work on preparing CRM release implementation plan and dependency checklist for the release
- Co-ordinate the Release management code hand-off call with stakeholders
- Co-ordinate CRM Upgrade for 8.1.1.3 to 8.1.1.11
- Resolve and document the CRM Upgrade issues
- Review environment compatibility for database upgrade or UNIX patching
- Analyze defects logged in Quality Centre Tools and provide solution for them
- Experience of tracking defects in Quality Centre Tool
- Perform Incident/Problem Management activities
- Perform Change Management activities: Create changes, approve changes, prepare Production checklist, and track activities status
- Sign off for the CRM release readiness and transition for Operations purpose
- Co-ordinate team of 8 offshore team members for CRM and other Data stage applications.
- Worked on OBIEE version compatibility with Oracle
- Worked on compatibility and version Upgrades for Siebel IP2013 to IP2016.
Siebel Server Administrator
TCSL - Bank Of America, Offshore
08.2012 - 03.2014
- It utilizes Siebel Financial and Marketing application to maintain Customer relationship and reach out new offers to the new prospecting clients
- The responsibility was to upgrade CRM application from Siebel 7.8 to 8.1.1.10 version and then to 8.1.1.11
- Responsibilities: Siebel Upgrade checklist preparation and activity co-ordination
- Worked on Siebel Upgrade from 7.8.2.16 to 8.1.1.7 /8.1.1.10 and then to 8.1.1.11 version
- Worked on Siebel post upgrade User interface application testing and EIM jobs verification
- Automate batch jobs to enhance Siebel deployments
- Worked on post Siebel upgrade EIM batch job fixing
- Siebel local DB extracts, application component tuning as per existing application
- Identified bug in Upgrade versions and document the same
- Follows up with the Oracle support and resolve Siebel issues
- Siebel application enhancements in 8.1.1.11
- Worked on QC Tools to tracks and progress the application defects
- Achievements Received star team award from Bank of America Client.
Siebel Server Administrator
TCSL - Honeywell Inc. Offshore
05.2012 - 07.2012
- Honeywell is an American multinational conglomerate company that produces a variety of commercial and consumer products, engineering services, and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments
- Responsibilities: Siebel 8.1.1.7 environment built and pre-requisites: Java installation, Oracle client installation
- Siebel 8.1.1.7 server setup and local database extract
- Integrating Siebel Oracle Secure Enterprise Search with Siebel application
- Installation of Siebel Strong encryption pack and LDAP client installation.
Siebel Administrator and Application Developer
IBM India - Idea Cellular Offshore
10.2010 - 04.2012
- Responsibilities Siebel environments build and patch apply in both AIX and Windows environment for 8.0.0.4 to 8.0.0.9 / 8.0.0.10
- Extracting requirements from users and preparing Functional design documents
- Siebel Integration functionalities: Email Integration with IMAP/SMTP server
- Build Siebel environments and maintain the existing environment
- Worked on Siebel application layer encryption utilities
- Develop shell scripts in UNIX to automate the Siebel deployment activities
- Siebel application enhancements in eCommunications module
- SRF Migration/replacement and Repository Migration (Export, Import and DDL Synch)
Production Support and Release Implementation
Tech Mahindra - British Telecommunication
06.2007 - 09.2010
- Handling and monitoring server related issues on various Production and Test environment related to the Siebel application
- Played lead role in the release implementation activities for Siebel CRM
- Siebel Deployment planning, coordination, and implementation in various environments
- UNIX shell scripting for Production reports to be sent to Managers
- Worked for resolution of issues related to server components.
- Achievements Have received cookie award for Proactive and Outstanding performance for Siebel CRM project in Tech Mahindra.
Education
Bachelors in Engineering - Electronics And Telecommunications
Mumbai University
Navi Mumbai05.2007
Skills
- Salesforce Development
- Agile Methodologies
- Software Development Expertise
- Continuous Integration and Deployment
- CRM - Sales Cloud, Service Cloud, CPQ
Certification
Salesforce Platform Developer1
Salesforce Advanced Administrator
Salesforce Administrator
Salesforce Platform App Builder
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual
Timeline
Salesforce Development Lead
Caprus IT INC - AT&T
02.2023 - 09.2023
Salesforce Technical Lead
Atos Syntel - Moodys
11.2020 - 01.2023
Salesforce Consultant
Caprus IT INC - Salesforce
11.2018 - 11.2020
Release Manager
TCSL - Xerox
04.2018 - 11.2018
CRM Consultant/Upgrade specialist
TCS - Fifth Third Bank
04.2014 - 04.2018
Siebel Server Administrator
TCSL - Bank Of America, Offshore
08.2012 - 03.2014
Siebel Server Administrator
TCSL - Honeywell Inc. Offshore
05.2012 - 07.2012
Siebel Administrator and Application Developer
IBM India - Idea Cellular Offshore
10.2010 - 04.2012
Production Support and Release Implementation
Tech Mahindra - British Telecommunication
06.2007 - 09.2010
Bachelors in Engineering - Electronics And Telecommunications
Mumbai University
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