Devenia Cowper
Largo
Summary
Dynamic program manager with extensive experience at the Department of Veterans Affairs, excelling in strategic planning and staff management. Achieved enhanced team productivity through innovative workflows and effective training. Committed to customer service excellence and fostering a culture of accountability, resulting in improved patient care and satisfaction.
Overview
16
16
years of professional experience
Work History
Supervisor/Administrative Officer/Program Manager
Department of Veterans Affairs
01.2009 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Use technology for tracking, reporting results, and meeting goals for objectives
- Research past practices to improve future planning initiatives driven by changing needs of department.
- Write performance evaluations, coach/motivate staff to improve personal performance and set goals to cultivate attrition in department.
- Communication with medical staff to meet needs of patients and coordinate programs for interns.
- Enroll veterans in VAHCS in Eligibility department.
- Follow HR handbook to onboard staff, interview candidate's complete required onboarding documentation forms, create and update employee files.
- Organize E-file share drive
- Use encrypted emails to protect patient privacy
- Enforce and practice facility policies to protect patient privacy
- Fully execute plan for budget planning, tracking, and following medical facility policy to protect the congressional funding allocations.
- Yearly execution of executive orders to improve data driven results of improved customer service within budget allocations and through innovative ideas that streamline productivity.
- Use of several data resources, reports, platforms, and statistical data to research solutions for increased accountability of staff and production area of department.
- Focus on organizational goal "zero harm" to patients, ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) as driver for all changes.
Education
Ph.D. - Public Policy Administration
Walden University
Minneapolis12-2021
Master of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH05-2020
Bachelor of Science - Interdisciplinary Education
St. Petersburg College
St. Petersburg, FL05-2016
Skills
- Training and mentoring
- Goal oriented/Results Drive
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Understanding of clinical dialogue
- Skilled with interpreting/enforcing policies
- Preparing learning resources for adult learning opportunities
- Skilled with multi platforms, Outlook, Excell (Pivot tables) TEAMS facilitator, CPRS, etc
Timeline
Supervisor/Administrative Officer/Program Manager
Department of Veterans Affairs
01.2009 - Current
Ph.D. - Public Policy Administration
Walden University
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Interdisciplinary Education
St. Petersburg College
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