Deveny Brown
Schlater,MS
Summary
Dynamic customer service professional with proven expertise at Teleperformance USA, adept at conflict resolution and enhancing customer loyalty. Skilled in active listening and proficient in Microsoft Excel, I excel in managing high-stress situations, ensuring satisfactory outcomes for clients and the organization. Committed to fostering strong client relationships and driving sales growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
12.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Agent
Targeted Results
05.2022 - 12.2023
Sales Agent
Sunpro Solar
07.2021 - 12.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Service Representative
UnitedHealthcare
02.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Southeast Prep Academy
Memphis, TN05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
Timeline
Customer Service Representative
Teleperformance USA
12.2023 - 10.2024
Sales Agent
Targeted Results
05.2022 - 12.2023
Sales Agent
Sunpro Solar
07.2021 - 12.2022
Customer Service Representative
UnitedHealthcare
02.2019 - 08.2020
High School Diploma -
Southeast Prep Academy
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