Deveon Zackery
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Head of Membership
Soho Beach House
08.2024 - Current
- Lead all membership recruitment efforts, ensuring a diverse and engaged community aligned with Soho House values.
- Develop and execute strategies to identify and attract high-caliber potential members.
- Implemented new House policies to increase retention and member experience
- Cultivated strong relationships with members, ensuring high engagement and satisfaction.
- Develop retention initiatives to decrease leavers, including personalized outreach, and VIP experiences.
- Work closely with the 17 members of the House Committee, ensuring accountability and participation in recruitment and engagement efforts.
- Collaborate with internal teams (events, food & beverage, operations) to enhance the member experience.
- Ensure membership policies are enforced and aligned with Soho House’s global standards.
- Manage membership databases and reporting, tracking growth, churn, and member feedback.
- Monitor market trends, competitor clubs, and hospitality experiences to maintain a competitive edge.
Membership Manager
Soho House Austin/Soho Beach House
02.2022 - 08.2024
- Greeted and welcomed new members, establishing and updating membership types, informing and enforcing house rules
- Social Media management with positive growth of 233% from 3k followers to 10k followers
- Cultivated positive rapport with members to increase member retention and house comradery
- Maintained a strong presence in the club, while holding members accountable of house rules
- Supervised member conflict or concern, reporting issues and escalating those that require further assistance
- Facilitated brand partners and high profile clients to ensure flawless service
- Developed detailed strategies for social media growth, and presence within Austin, and globally
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions
- Attended and interacted during member events and clubs daily
Host
Soho House Austin
05.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took 40-70 reservations on average, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Assistant General Manager
Tocaya Organica
10.2019 - 09.2020
- Conducted interview process for potential hires
- Gave daily shift briefings/ restaurant updates
- Strong communication with General Manager regarding FOH
- Managerial opening and closing duties/ Place restaurant orders for food and beverage/ count inventory
- Ensured food and employees met Tocaya Organica's standards, before interaction with guests
- Reported any maintenance or technological issues
- Conflict resolution with guests/employees.
- Coached and trained 19 employees on methods for handling various aspects of sales, complicated issues and difficult customers
- Completed physical inventory counts each month
- Recorded information, shortages, and discrepancies to keep records current and accurate
Sales Administrative Assistant
Hyatt Regency Long Beach
09.2017 - 09.2019
- Distributed emails, letters, memos, and information to clients
- Prepared monthly reports for management upon request
- Ordered office supplies and necessary equipment to enhance the work space
- Created 4-7 contracts weekly for returning or new clients who showed interest in booking hotel space
- Planned meetings and set appointments for Area Director of Sales
Education
High School Diploma -
Nevada High School
Rosston, AR05.2008
Skills
- Budget controls
- Team Leadership Expertise
- Business Operations Knowledge
- Effective Time Management
- Social Media Management
- Strategic Planning
- Microsoft Office
- Event Planning
- Personnel Scheduling
- Guest Experience Management
- Interpersonal Skills
- Program Management
Accomplishments
- Planned and executed an artist showcase at Soho House Austin during SXSW, featuring a diverse lineup of performers.
- Selected to join the Art Basel task force at Soho Beach House Miami in 2022, contributing to high-profile event planning and member engagement.
- Transferred to Soho Beach House Miami in 2023, furthering expertise in membership growth and community building.
- Promoted from Membership Manager to Head of Membership in August 2024, leading strategic initiatives to enhance member experience and retention.
Timeline
Head of Membership
Soho Beach House
08.2024 - Current
Membership Manager
Soho House Austin/Soho Beach House
02.2022 - 08.2024
Host
Soho House Austin
05.2021 - 02.2022
Assistant General Manager
Tocaya Organica
10.2019 - 09.2020
Sales Administrative Assistant
Hyatt Regency Long Beach
09.2017 - 09.2019
High School Diploma -
Nevada High School
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