DeVera Atwood
Customer Service Representative
Penrose, Colorado,CO
Summary
Experienced Professional Customer Service Representative with over 25+ years of experience in diverse working evnironments. Excellent reputation for resolving problems, providing good listening skills and empathy in achieving successful and rewarding customer experience, in fast paced envioronmnet. Well adversed in multi-tasking, in working under pressure and adpting to new situations and challenges. Exceeding daily goals through effective task prioritizing and well organizational skills. Eager to contribute to team success through hard work, bringing high standard of work ethics and motivated to learn, grow and excel to gain valuable well rounded experience.
Overview
26
26
years of professional experience
Work History
Seasonal Personal Vehicle Package Driver
United Parcel Service, UPS
Canon City, Colorado
11.2021 - 01.2022
- Loaded and unloaded personal delivery vehicle with correct order and balancing.
- Established efficient routes for optimal delivery scheduling and maximum daily performance.
- Improved Performance consistency for on-time deliver record with 100% of orders arriving ahead of schedule.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues by using DIAD Delivery Information Acquisition Device or MDA
- Integrated checklist loads against documentation before completing final delivery at destinations eliminating any discrepancies for mishandled deliveries.·
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Conducted research, gathered information from multiple sources and presented results
- Developed and maintained courteous and effective working relationships
- Led projects and analyzed data to identify opportunities for improvement
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
In-Home Caregiver
Family Caregiver (My Parents And Brother)
Canon City, Colorado
10.2010 - 04.2018
- Provided transportation and appointments management.
- Monitored clients' overall health and well-being and noted significant changes.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Conferred with physician to discuss patient condition and medical care.
- Provided basic grooming and hygiene assistance to patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Strong phone contact handling skills and active listening, ability to multi-task, prioritize, and manage time effectively, with more than 8 years of experience in well organized and detailed managing complex schedules.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Sale Associate
Alta/Kwick Stop Liquor (Changed Owner)
Penrose, Colorado
04.2013 - 08.2015
- Offered friendly and efficient service to customers, handled challenging situations adhering to legal Colorado State Law practices regarding verifying legal age and sobriety requirements with accuracy. Passing all Sting Operations provided by Colorado State Alcohol and Tobacco Law Enforcement. Eliminating $1000 fines and loss of Liquor License.
- Increased customer satisfaction by educating customers on wine and liquor consumption and food pairing. Increasing wine sales 20%
- Proficient in multi-tasking, while maintaining energy and enthusiasm in fast-paced environment, assisting 120-350 customer's per shift, in locating, selecting, and purchasing merchandise, operating POS system , maintaining required accuracy.
- Received and processed stock into inventory management system, labeling bottles, verifying prices, removing and replacing price tags and signs, maintaining product quality.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Applied leadership ability, developed and implemented performance improvement strategies and plans to promote continuous improvement, while providing exceptional, customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided all managerial duties during night shift .
- Build and maintained strong first name relationship with repeat customers.
- Able to multi-task proficient experience performing cashier duties, aid in preparing daily sales reports, change order, register set up for start of day business, maintained discipline in effective count of end of day drops for accurate daily deposit and accountability of daily transactions. eliminating 0% errors and closeout end of day procedures.
IT Support Specialist
St. Thomas More Hospital/Centura Health (S. State)
Canon City , Colorado
04.1996 - 04.2011
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various Centura facilities.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Used ticketing systems to manage and process support actions and requests.
- Ranked Top Entity Analyst in all of Centura, closing record number of tickets, decreasing time in taking care of customers. Received top scores in Exceptional Customer Service.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality. Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to 60-120 technical support needs.
- Exceeded daily goals through effective task prioritizing with disciplined work ethics.
Contract Billing Coordinator
EmCare, Inc. Emergency Medicine
Greenwood Village, Colorado
07.2009 - 07.2010
- Identified, researched and resolved billing variances to maintain system accuracy and currency for 10 ER Physicians.
- Organized accounts for financial audits and supported audit process.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Updated documentation, reports and spreadsheets with financial information.
- Maintained detailed understanding of insurance plans and company requirements.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Used data entry skills to accurately document and input statements.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Education
Information Technology
On The Job Training
Canon City, ColoradoHigh School Diploma -
Canon City High School
Canon City, CO05.1983
Associate of Arts - Medical Insurance Billing
Looking Into Medical Billing Program
Online08.2022
Skills
- Attention to Detail
- Efficiency and Time Management
- Active listening
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Computer Proficiency and Microsoft Office
- Reliable and Responsible
- Verbal and Written Communication
- Strong Communication and Interpersonal Skills
Timeline
Seasonal Personal Vehicle Package Driver
United Parcel Service, UPS
11.2021 - 01.2022
Sale Associate
Alta/Kwick Stop Liquor (Changed Owner)
04.2013 - 08.2015
In-Home Caregiver
Family Caregiver (My Parents And Brother)
10.2010 - 04.2018
Contract Billing Coordinator
EmCare, Inc. Emergency Medicine
07.2009 - 07.2010
IT Support Specialist
St. Thomas More Hospital/Centura Health (S. State)
04.1996 - 04.2011
Information Technology
On The Job Training
High School Diploma -
Canon City High School
Associate of Arts - Medical Insurance Billing
Looking Into Medical Billing Program