Summary
Overview
Work History
Education
Skills
Timeline
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De'Viana Williams

Reynoldsburg,OH

Summary

Driven cosmetologist and shift manager with proven expertise in customer satisfaction and team performance enhancement. At Aries Owens, excelled in maintaining hygienic standards and client relations, showcasing active listening and hair styling skills. Mentored employees at Amanda, significantly improving team dynamics. Known for friendly communication and effective problem-solving, consistently delivering results beyond expectations.

Overview

3
3
years of professional experience

Work History

Cosmetologist

Aries Owens
08.2021 - 08.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Shift Manager

Amanda
11.2023 - 04.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Associate of Science - Nursing

Columbus State Community College
Columbus, OH
08.2026

High School Diploma -

Pickerington High School North
Pickerington, OH
05.2024

Cosmetology - Cosmetology

Eastland Fairfield Career And Technical Schools
Groveport, OH
05.2024

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist

Timeline

Shift Manager

Amanda
11.2023 - 04.2024

Cosmetologist

Aries Owens
08.2021 - 08.2024

Associate of Science - Nursing

Columbus State Community College

High School Diploma -

Pickerington High School North

Cosmetology - Cosmetology

Eastland Fairfield Career And Technical Schools

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De'Viana Williams