Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Devika Adhikari

Devika Adhikari

Aurora,Colorado

Summary

Accomplished Manager with a proven track record at Villa Pizza, adept in employee management and strategic planning. Excelled in enhancing team leadership and customer service, achieving significant improvements in operational efficiency. Skilled in budget management and employee training, consistently delivering on business intelligence goals and guest satisfaction.

Overview

7
7
years of professional experience

Work History

Manager

Villa Pizza
05.2022 - Current
  • Reviewed processes for efficiency improvements and cost reductions.
  • Established fruitful working relationships with employees, management
  • Facilitated team meetings and provided constructive feedback.
  • Ran shifts effectively to promote quality products and guest service.
  • Resolved conflicts between team members professionally.
  • Delivered excellence in guest service and quality control of operations to attain company mission.
  • Kept paperwork updated with internal standards and legal requirements.

Cashier

Modern Market Eatery
10.2021 - 05.2023
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Customer Service Representative

Pacific Ocean Marketplace
01.2018 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High school diploma -

Overland High School, Aurora, Colorado
05.2021

Skills

  • Customer Service
  • Employee management
  • Time management
  • Inbound and Outbound Calling
  • Merchandising
  • Decision Making
  • Sales Management
  • Team Leadership
  • Data Analysis
  • Strategic Planning
  • Budget Management
  • Business Intelligence
  • Employee Training
  • Multitasking
  • Schedule oversight

Languages

Nepali
Native or Bilingual
English
Full Professional

Interests

  • Documenting and sharing travel experiences
  • Gardening

Timeline

Manager - Villa Pizza
05.2022 - Current
Cashier - Modern Market Eatery
10.2021 - 05.2023
Customer Service Representative - Pacific Ocean Marketplace
01.2018 - 06.2022
Overland High School - High school diploma,

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Devika Adhikari