Devika Niroula
Blacklick
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
10
10
years of professional experience
Work History
Office Manager
Guardian Care Services
Columbus
05.2024 - 06.2025
- Managed daily office operations and maintained efficient workflow
- Coordinated communication between departments to facilitate seamless collaboration.
- Maintained records and files, ensuring easy access and organization.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Customer Service Representative
Raveeler
Columbus
01.2023 - 02.2024
- Answer customer phone calls and provide them with the information they requested
- Resolve customer complaints in a fair manner
- Maintain records of the conversations with the customer
- Become knowledgeable about company's offerings
- Provide exceptional customer support in every phone call
Quality Control Supervisor
Aromair/KDC One
New Albany
11.2018 - 06.2022
- Supervising the administrative staff including, scheduling, providing training and guidance, establishing jobs standards and evaluating performance.
- Maintaining warehouse staff jobs results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising jobs results.
- Maintaining warehouse functions including receiving, issuing, shipping, transportation, and inventory control and reporting.
- Managing a team of 8-10; hiring; conducting performance reviews; training/ coaching; delegating responsibilities.
- Managing daily operations of end to end fulfillment process of receiving, put away, picking and packing, shipping and returns handling.
Medical Receptionists
24 - Seven Home Health Care LLC
Reynoldsburg
11.2017 - 09.2018
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Professionally assist doctors, staff, visitors, and patients
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Answer all phone calls in a professional and courteous manner
- Perform all duties with HIPAA regulations
- Maintain confidentiality of all doctors, staff, and patient information
- Scheduling patients over the phone and in person
Cashier Lead
Hudson News
Denver
05.2015 - 11.2017
- Attracts potentials customers by answering products and service questions; suggestion information about other products and service
- Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.
- Generate cash related documents and account reports.
- Ensure customers transactions are processed promptly and accurately.
- Worked as a member of the team to help the team achieve its goal.
- Evaluate performance of cash associates and provide feedback.
Education
STNA/CNA -
Aurora West College Preparatory Academy
Skills
- Inventory Control
- Managing
- Reporting
- Scheduling
- Supervising
- Quality Control
- Documentations
- Office management
- Record keeping
- Effective communication
- Team bonding
- Customer service
- Office administration
Languages
- English
- Nepali
Attitude
- Team Player
- Self-starter
Timeline
Office Manager
Guardian Care Services
05.2024 - 06.2025
Customer Service Representative
Raveeler
01.2023 - 02.2024
Quality Control Supervisor
Aromair/KDC One
11.2018 - 06.2022
Medical Receptionists
24 - Seven Home Health Care LLC
11.2017 - 09.2018
Cashier Lead
Hudson News
05.2015 - 11.2017
STNA/CNA -
Aurora West College Preparatory Academy