Devin Allen
Ypsilanti,MI
Summary
Dedicated crew leader lends several years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows.
Overview
9
9
years of professional experience
Work History
Crew Leader
Little Caesars Pizza
Ypsilanti, MI
01.2022 - 06.2024
- Ensured compliance with all health and safety regulations.
- Provided technical support to crew members when operating machinery or equipment.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Trained new hires on job duties, safety protocols, and company policies.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Crew Member
taco bell/ kfc
Chelsea, MI
03.2016 - 07.2018
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Informed customers about daily specials in an engaging manner.
Maintenance Technician
Lakewood Apts
Stockbridge, MI
01.2015 - 02.2016
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Followed established safety procedures when operating heavy machinery.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Education
High School Diploma -
Stockbridge High School
Stockbridge, MI06-2014
Skills
- Schedule Planning
- Employee Management
- New Hire Training
- Work Order Management
- Quality Control
- Equipment Inspection
- Team Management
- Multitasking and Organization
- Customer Relationship Management (CRM)
Affiliations
- i have organized several group table top games over years that promote team work and positive communication
- i have helped to organize various card game tournaments at local game and card stores
References
References available upon request.
Timeline
Crew Leader
Little Caesars Pizza
01.2022 - 06.2024
Crew Member
taco bell/ kfc
03.2016 - 07.2018
Maintenance Technician
Lakewood Apts
01.2015 - 02.2016
High School Diploma -
Stockbridge High School