Devin Arciszewski
Chesterfield,MO
Summary
B.A. in Psychological Sciences with over 10 years of experience in client-facing roles across healthcare, sales, and service sectors. Expertise in building rapport, de-escalating conflicts, and enhancing customer satisfaction and retention. Proficient in CRM systems and adaptable to various environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advanced Primary Care Engagement Specialist
Mercy Virtual
Chesterfield, Missouri
04.2024 - Current
- Conducted outbound virtual outreach; increased patient engagement by educating and troubleshooting on remote monitoring tools.
- Reduced no-shows by through personalized SMS reminders and schedule coordination.
- Maintained HIPAA-compliant records, tracked health outcomes, and generated internal referrals.
- Partnered with primary care teams to customize patient outreach, adapting scripts to individual needs (e.g., converting generic follow-ups into targeted medication reminders).
- Resolved daily caregiver inquiries regarding app functionality, appointment scheduling, or remote monitoring errors-eliminating escalations by troubleshooting on the spot.
- Compiled weekly engagement reports identifying trends such as seasonal no-show peaks, enabling proactive adjustments to communication protocols that improved continuity of care.
Hearing Care Provider
Miracle-Ear
05.2023 - 08.2023
- Executed audiometric testing and fitted hearing aids, generating over $10K in sales.
- Managed full client lifecycle, ensuring satisfaction from initial contact to post-sale support.
- Cultivated relationships with clients through active listening and understanding of unique needs.
- Prospected warm leads and organized grassroots events to enhance sales engagement.
- Conducted regular maintenance on hearing aids and equipment to ensure optimal performance.
- Documented client interactions and service records precisely for future reference.
- Provided troubleshooting support post-sale to resolve device issues efficiently.
Behavioral Health Technician
Mercy Hospital
10.2021 - 04.2023
- De-escalated acute crises daily while tracking medications, moods, and discharge plans.
- Facilitated group therapy sessions to enhance patient engagement and coaching of coping skills.
- Assisted in development and implementation of individualized treatment plans for patients.
- Maintained accurate patient records and documentation to ensure compliance with regulations.
- Provided emotional support to clients during challenging situations.
- Assessed patient behavior, reactions, and responses to treatment plans regularly.
- Educated family members on techniques to aid in patient's recovery process.
Server/Back of House Supervisor
Charlie Gittos: From the Hill Chesterfield
Chesterfield, Missouri
03.2013 - 05.2018
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Supervised daily kitchen operations and ensured compliance with safety standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated shifts and assigned tasks to optimize workflow efficiency.
- Handled customer inquiries and resolved issues promptly.
- Took and processed orders accurately and efficiently.
Education
Bachelor of Arts - Psychological Sciences, Pre-Medicine
University of Missouri-St. Louis
08-2023
A.A. - General Transfer Studies
Saint Louis Community College
01.2019
Skills
- Remote outreach and CRM
- De-escalation techniques
- Consultative sales strategies
- Data entry and scheduling
- Client retention and relationship building
- Troubleshooting skills
Certification
HIS- Hearing Instrument Specialist
CPCT - Patient Care Technician
BLS-Basic Life Support
Timeline
Advanced Primary Care Engagement Specialist
Mercy Virtual
04.2024 - Current
Hearing Care Provider
Miracle-Ear
05.2023 - 08.2023
Behavioral Health Technician
Mercy Hospital
10.2021 - 04.2023
Server/Back of House Supervisor
Charlie Gittos: From the Hill Chesterfield
03.2013 - 05.2018
Bachelor of Arts - Psychological Sciences, Pre-Medicine
University of Missouri-St. Louis
A.A. - General Transfer Studies
Saint Louis Community College