Devin Barton
Metairie,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
02.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Waiter
Commanders Palace
12.2021 - 01.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Team Lead
Camp Bow Wow
02.2019 - 07.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Shift Manager
Marcs’s Pizza
08.2016 - 01.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Grace King High School
Metairie, LA05.2016
Skills
- Flexible
- Safety Procedures
- CPR
- Customer Service
- Reliable
Timeline
Front Waiter
Commanders Palace
12.2021 - 01.2022
Customer Service Representative
Walmart
02.2021 - 07.2023
Team Lead
Camp Bow Wow
02.2019 - 07.2021
Shift Manager
Marcs’s Pizza
08.2016 - 01.2019
High School Diploma -
Grace King High School