Results-oriented industry professional focused on increasing profits, asset management and transforming customer service standards through consistent and honest communication. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality with experience coordinating and monitoring operations within a retail environment. Highly committed to ensuring quality of services and products.
Overview
10
10
years of professional experience
Work History
Driver Manager
Pioneer Landscape Centers
04.2021 - 02.2024
Managed over 30 truck drivers domiciled throughout 8 Pioneer locations.
Addressed equipment breakdowns promptly by coordinating with repair shop.
Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
Counseled drivers on violations of company policy or service standards to improve performance.
Store Manager
Pioneer Landscape Centers
03.2019 - 04.2021
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Delivered 104.9% of 2020 Sales Budget while decreasing discount percentage year over year.
Member of Pioneer Safety Committee
Determined most effective mode and routing of materials to customer locations and company facilities.
Conducted research to address shipping errors and packaging mistakes.
Coordinated with dispatch/distribution team regularly to ensure maximum efficiency of assets.
Developed relationships with but not limited to transportation/distribution team, 3rd party haulers, delivery drivers, store managers & area managers.
Manager
Bedrock Landscape Materials
06.2014 - 02.2019
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
Acquired talent for the sales force, including training and development of new hires.
Motivated and managed a team of 8+ sales associates, driving performance and correcting problems in a timely manner.
Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
Resolved maintenance and repair issues for vehicles and equipment.
Organized records of vehicles, schedules and completed orders.
Coordinated dispatching of 2-15 drivers to accomplish daily delivery requirements.
Education
High School Diploma -
Yuma High School
Yuma, CO 80759
05.2009
Skills
Customer Service
Detail & Goal-Oriented
Creative Problem Solver
Strong Client Relations
Operations Management
Staff Management
Inventory Management
Shipment Coordination
Delivery Issues Resolution
Landscape Sales
Timeline
Driver Manager
Pioneer Landscape Centers
04.2021 - 02.2024
Store Manager
Pioneer Landscape Centers
03.2019 - 04.2021
Manager
Bedrock Landscape Materials
06.2014 - 02.2019
High School Diploma -
Yuma High School
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