Devin Brewer
Waco,TX
Summary
Driven sales professional dedicated to meeting and exceeding sales goals. Talented sales professional well-versed in collaborating with team members and ensuring customers receive top-notch service in every interaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Senior Retail Sales Consultant
Prime Communications AT&T
Little Rock, AR
10.2022 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Utilized strong customer service skills to meet and exceed sales goals 100%.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Attended regular training sessions on new products and services offered by the company.
Internet Installer
Fidelity
Little Rock, AR
01.2022 - 10.2022
- Performed quality assurance checks on installed hardware to ensure proper functioning of network components.
- Monitored overall system performance after installation was complete to detect any potential problems early on.
- Provided guidance and instruction on how customers can get the most out of their newly installed systems.
- Installed and tested equipment such as routers, modems, switches and cables to establish internet connectivity.
- Collaborated closely with colleagues to ensure timely completion of projects within budget limits.
- Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet service.
Internet Installer
Nextlink Internet
Waco, TX
10.2019 - 12.2021
- Verified accuracy of billing information prior to submitting invoices for payment.
- Monitored overall system performance after installation was complete to detect any potential problems early on.
- Provided guidance and instruction on how customers can get the most out of their newly installed systems.
- Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet service.
- Provided customer support for internet-related inquiries and concerns.
- Developed strategies for improving wireless coverage in areas with low signal strength or unreliable connections.
- Configured customer networks with the appropriate settings for optimal performance.
- Conducted site surveys to identify potential areas of improvement in existing internet infrastructure.
Education
High School Diploma -
Midway High School
Waco, TX05-2016
Skills
- Upselling Strategies
- Customer Satisfaction
- Handling Customer Complaints
- Product Demonstrations
- Customer Engagement
- Product Recommendations
Timeline
Senior Retail Sales Consultant
Prime Communications AT&T
10.2022 - Current
Internet Installer
Fidelity
01.2022 - 10.2022
Internet Installer
Nextlink Internet
10.2019 - 12.2021
High School Diploma -
Midway High School