Devin Canales
Lakeland,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. As well as an astounding understanding of the business world.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mister Car Wash
Lakeland, FL
04.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Resolved customer inquiries and complaints efficiently through active listening.
- Maintained organized displays to enhance product visibility and accessibility.
- Educated customers about loyalty programs and promotions effectively.
- Trained new staff on customer service protocols and best practices.
Warehouse Worker
Publix Warehouse
Lakeland, FL
05.2023 - 04.2024
- Organized inventory by labeling and categorizing items efficiently.
- Assisted in loading and unloading shipments to ensure timely processing.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Collaborated with team members to streamline production processes and workflows.
Warehouse Associate
Freight Handlers Inc.
Lakeland, FL
12.2022 - 02.2023
- Operated forklifts to move products within the warehouse efficiently.
- Sorted and organized incoming shipments for easy access and distribution.
- Assisted in loading and unloading trucks to maintain workflow continuity.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Customer Service Representative
Lowes Home Improvment
Lakeland, FL
03.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Dishwasher/Cook
Mellow Mushroom Pizza Bakers
Lakeland, FL
04.2021 - 11.2021
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Landscaper
M&L Grounds
Leominster, MA
12.2019 - 01.2021
- Operated landscaping equipment to maintain grounds and remove trees.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Shoveled snow and spread salt on walkways and parking lots.
- Coordinated and delegated tasks for large-scale landscaping projects.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2022
Skills
- High-energy attitude
- Store maintenance
- Business development understanding
- Adaptive team player
- Conflict resolution
- Communication skills
- Forklift operation
- Shipment processing
- Order fulfillment
- Warehouse safety
- Dedicated work ethic
Timeline
Customer Service Representative
Mister Car Wash
04.2024 - Current
Warehouse Worker
Publix Warehouse
05.2023 - 04.2024
Warehouse Associate
Freight Handlers Inc.
12.2022 - 02.2023
Customer Service Representative
Lowes Home Improvment
03.2022 - 07.2022
Dishwasher/Cook
Mellow Mushroom Pizza Bakers
04.2021 - 11.2021
Landscaper
M&L Grounds
12.2019 - 01.2021
High School Diploma -
Lakeland Senior High School