Devin Davis
Orlando,FL
Summary
Sharp individual with more than 8 years working as a Senior Representative for financial services. Strong ability to multitask and prioritize workloads with little or no supervision. Determined and experienced in various areas, including data analysis and attention to detail, and ready to help grow a new employer's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Media & Affidavit Senior Representative
Synchrony
03.2018 - Current
- Validate and notarize affidavits by written procedures and checklists
- Create Excel Macros to establish a more streamlined workflow in weekly statement retrieval
- Provide sensitive data fulfillment for 3rd party suppliers including buyers, agencies, and attorneys
- Create advanced formulas in Excel for data manipulation, analysis, and reporting
- Developed detailed checklists using Excel and integrated them into SharePoint, streamlining task management for team members
- Ensured that data remained secure both within the SharePoint environment and during external sharing
- Organized project-specific folders, facilitating easy access to relevant files for team members in SharePoint.
Customer Service Representative
Synchrony
06.2015 - 03.2018
- Provide exemplary customer service and assistance in obtaining and using the client's credit cards
- Confer with customers by telephone to provide information about promotions and services, take orders or cancel accounts, or obtain complaint details
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
- Resolve customers' service or billing complaints by performing activities such as checking statuses for requests, refunding money, and adjusting bills
- Exemplifies leadership by mentoring new hires, floor walking, and direct supervision.
Education
Bachelor of Science - Business and Information Management, Data Analytics
Seminole State College of Florida
Stanford, FL04.2024
Associate of Arts - Liberal Arts
Clark State College
Springfield, OH05.2014
Skills
- Excel
- Tableau
- SQL
- R Programming
- SAS
- Data Analysis
- Data Visualization
- Google Sheets
- Metadata
- SharePoint
- Problem-Solving
- Project Management
Certification
- State of Florida, Notary Public, Commission # HH 270372, issued 06/2022, expires 06/2026
- Google, Data Analytics, issued 01/2024
Timeline
Media & Affidavit Senior Representative
Synchrony
03.2018 - Current
Customer Service Representative
Synchrony
06.2015 - 03.2018
Bachelor of Science - Business and Information Management, Data Analytics
Seminole State College of Florida
Associate of Arts - Liberal Arts
Clark State College