Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEVIN DELA CRUZ

Edmond

Summary

Motivated and dependable retail professional with experience in customer service, merchandising, and store operations. Proven ability to maintain organized displays, restock inventory, and deliver exceptional service in fast-paced environments. Seeking a Retail Merchandiser position at HomeGoods to help create a clean, welcoming, and well-stocked shopping experience.

Overview

5
5
years of professional experience

Work History

Technical Support Agent

Cox Communications
06.2023 - 12.2024
  • - Provided expert assistance to customers via phone, email, and chat, resolving technical issues and improving satisfaction.
  • - Built strong problem-solving and communication skills valuable in high-volume retail settings.
  • - Collaborated with team members to troubleshoot issues and share knowledge.
  • - Maintained reliable documentation of service calls and solutions.

Retail Clerk

Twisted Tree Baking Company
08.2022 - 06.2023
  • - Delivered exceptional in-store service and helped customers find products.
  • - Restocked shelves and organized product displays to maintain store appearance.
  • - Handled cash register transactions and responded to customer questions.
  • - Supported opening and closing tasks, ensuring store readiness and cleanliness.

Cashier / Night Shift Lead / Assistant Manager

Qdoba
08.2019 - 04.2022
  • - Led night shift operations and maintained high standards of customer service.
  • - Trained team members and ensured store cleanliness and merchandise readiness.
  • - Managed end-of-day closing duties including accurate cash handling and store reset.
  • - Conducted inventory checks and placed restocking orders.

Education

High School Diploma -

Edmond Memorial High School
Edmond, OK
05.2021

Skills

  • - Merchandising & Product Restocking
  • - Customer Service & Communication
  • - Inventory & Stock Management
  • - POS Transactions & Cash Handling
  • - Team Collaboration
  • - Cleanliness & Visual Presentation
  • - Problem Solving & Multitasking
  • - Punctual, Friendly, and Reliable
  • Merchandise presentation
  • Brand representation
  • Store layout planning

Timeline

Technical Support Agent

Cox Communications
06.2023 - 12.2024

Retail Clerk

Twisted Tree Baking Company
08.2022 - 06.2023

Cashier / Night Shift Lead / Assistant Manager

Qdoba
08.2019 - 04.2022

High School Diploma -

Edmond Memorial High School

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