Devin Douglass
Cheyenne,WY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Maverik
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- On average took 80+ calls/emails a day
Personal Trainer
Profound Academy
05.2018 - Current
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Developed specialized programs for athletes of all levels to reach competition goals.
- Has worked with 4 professional athletes
- Worked with the Nike skills Organization in San Antonio TX
Personal Trainer
Mayweather Boxing + Fitness
01.2022 - 01.2023
- Train classes on boxing as well as working out
- Recruited new members online
- Made daily calls
- Trained new staff
- Make sales.
Teaching Assistant
Alphabet Academy
09.2013 - 05.2018
- Collaborated with the lead teacher to identify and address students' behavioral issues
- Prepared and submitted lesson outlines for review in specific subject areas as assigned by teachers
- Supported students in need of extra support with close mentoring and project assistance
- Maintained clean and organized classroom space to help students feel welcome and promote learning
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities
- Offered extra assistance to disabled students such as helping them access facilities and use assistive devices
- Taught students about positive social behaviors and skills for building relationships with others.
Education
ISSA Trainer Online
Property And Casualty License
High School Diploma -
Connections Academy
05.2015
Skills
- Communication
- Teamwork
- Customer Service Excellence
- Technical Support
- Complaint resolution
- Product Knowledge
- Data Entry
- Account updating
- Critical Thinking
- Customer Relations
- De-Escalation Techniques
Volunteer Experience
- Comea Shelter: Fed the homeless, helped with yard work
- Meals on Wheels: Helped prepared meals and deliver to people
Timeline
Customer Service Representative
Maverik
08.2023 - Current
Personal Trainer
Mayweather Boxing + Fitness
01.2022 - 01.2023
Personal Trainer
Profound Academy
05.2018 - Current
Teaching Assistant
Alphabet Academy
09.2013 - 05.2018
ISSA Trainer Online
Property And Casualty License
High School Diploma -
Connections Academy