Devin Galvan
Shift Lead - Allied Universal Security
Everett
Summary
Dynamic professional with a proven track record in enhancing security measures at Allied Universal Security Services and excelling in roles requiring adaptability and conflict resolution. My experience spans customer service to staff management, consistently achieving and surpassing productivity goals.
Overview
9
9
years of professional experience
Work History
Shift Lead
Allied Universal Security Services
03.2023 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Streamlined visitor management processes, maintaining accurate records of all individuals entering or exiting company premises.
- Investigated suspicious activity or active alarms while accurately reporting findings to appropriate agency.
- Utilized scheduling software to cover priority posts for optimal staffing needs and concerns.
Fulfillment Associate
Amazon
09.2019 - 03.2023
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Pulled and packaged orders quickly to maintain demanding productivity goals.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping.
Customer Service Associate
The Home Depot
02.2019 - 08.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving product issues.
- Rotated stock and assisted with the replenishing of product, often using PIT equipment such as reach truck and forklift.
- Improved customer experience by maintaining high level of product knowledge while creating an inviting atmosphere for discussion.
Floor Manager
Birch and Barley
04.2016 - 12.2018
- Trained employees to handle various aspects of the restaurant such as serving, hosting and expediting food and drink orders.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved customers.
- Maintained expert knowledge of restaurant menu, providing advice and recommendations, enhancing customer dining experience.
- Led and guided entire kitchen staff and serving crew for optimal efficiency including active communication, multi-tasking and stress management.
Education
No Degree -
Washington State University
Pullman, WA 05.2001 -
Skills
Access control
Report analysis
Surveillance
Staffing and scheduling
Emergency Response
Conflict resolution
Guest relations
Teamwork and collaboration
Accomplishments
Demonstrated ability to respond to emergency situations and excel in access control, resulting in promotion from Guard to Shift Lead.
Excelled in customer service and conflict resolution in a high-stress dining environment, earning the trust of a team and being promoted to Floor Manager.
Timeline
Shift Lead
Allied Universal Security Services
03.2023 - Current
Fulfillment Associate
Amazon
09.2019 - 03.2023
Customer Service Associate
The Home Depot
02.2019 - 08.2019
Floor Manager
Birch and Barley
04.2016 - 12.2018
No Degree -
Washington State University
05.2001 -
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