Matthew Mosser
Renton,WA
Summary
Results-driven Shift Lead with expertise in employee training, customer service, and incident response. Proven ability to enhance safety protocols and streamline operations, ensuring high standards of professionalism and team motivation.
Overview
30
30
years of professional experience
Work History
Shift Lead
Allied Universal Security Services
Redmond, WA
06.2019 - 03.2026
- Supervised daily operations to ensure adherence to security protocols and customer service standards.
- Trained and mentored new team members on company policies and effective incident response procedures.
- Conducted regular site inspections to identify safety hazards and implement corrective actions promptly.
- Coordinated communication between security personnel and management to enhance operational efficiency.
- Developed scheduling plans to optimize workforce coverage during peak hours and special events.
Patrol Lead
Allied Universal Security Services
Seattle, WA
02.2018 - 06.2019
- Supervised security operations to ensure compliance with protocols and safety regulations.
- Conducted regular patrols to monitor premises and deter unauthorized activities.
- Trained and mentored junior security personnel on best practices and procedures.
- Collaborated with local law enforcement to enhance response strategies during incidents.
- Developed incident reports detailing findings, actions taken, and recommendations for future improvements.
Administrator
Allied Universal Security Services
Seattle, WA
04.2017 - 02.2018
- Executed quality control measures to maintain high standards in fingerprint collection processes.
- Conducted fingerprint analysis using advanced imaging technology to ensure accuracy and clarity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained accurate records of incidents, reports, and communications to support decision-making processes.
Operations Manager
Universal Security Services
Seattle, WA
09.2015 - 04.2017
- Streamlined operational processes to enhance service delivery and improve client satisfaction.
- Implemented training programs for staff, resulting in increased efficiency and reduced onboarding time.
- Developed and enforced standard operating procedures to ensure compliance with industry regulations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Resolved payroll discrepancies quickly and successfully.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Patrol Officer
Universal Protective Services
Seattle, WA
05.2015 - 09.2015
- Conducted regular patrols to ensure safety and security of assigned areas.
- Responded promptly to incidents and alarms, assessing situations and coordinating appropriate responses.
- Developed incident reports detailing observations, actions taken, and outcomes for review.
- Assisted in optimizing daily operational workflows to enhance efficiency and productivity.
- Developed standard operating procedures for scheduling, promoting consistency and best practices within the team.
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
Operations Supervisor
Northwest Protection Services
Seattle, WA
08.2009 - 05.2015
- Oversaw daily operations to ensure compliance with safety and security protocols.
- Managed staff scheduling, optimizing workforce efficiency and coverage.
- Received alarms from various alarm companies to be dispatched.
- Received Seattle lock outs from SHA.
- Directed dispatching of alarms and Seattle housing lock outs of the patrol division.
- Managed payroll discrepancies, resolving issues quickly to maintain employee satisfaction.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Security Professional
Northwest Protection Services
Seattle, WA
10.2008 - 08.2009
- Conducted regular security assessments to identify vulnerabilities and recommend improvements.
- Developed and implemented comprehensive security protocols for personnel and property protection.
- Recorded incident reports with detailed accounts of occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Monitored property and investigated areas of suspicion.
Aviation Ordnanceman
USN
Norfolk, VA
02.1996 - 01.2004
- Operated and maintained aviation ordnance systems ensuring compliance with safety standards.
- Managed inventory of explosives, ensuring accurate tracking and reporting for operational readiness.
- Developed training programs for junior personnel on ordnance handling and safety protocols.
- Led inspections of munitions to ensure quality control and adherence to military regulations.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Maximized aircraft availability through proficient troubleshooting and repair of complex weapon systems malfunctions during flight operations.
- Maintained operations for aviation ordnance shops, armories and storage facilities.
Education
High School Diploma -
School Board of Polk County
Winter Haven, FL09-1995
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Problem-solving
- Employee relations and conflict resolution
- Staff training
- Access control
- Incident response
- Professionalism
Timeline
Shift Lead
Allied Universal Security Services
06.2019 - 03.2026
Patrol Lead
Allied Universal Security Services
02.2018 - 06.2019
Administrator
Allied Universal Security Services
04.2017 - 02.2018
Operations Manager
Universal Security Services
09.2015 - 04.2017
Patrol Officer
Universal Protective Services
05.2015 - 09.2015
Operations Supervisor
Northwest Protection Services
08.2009 - 05.2015
Security Professional
Northwest Protection Services
10.2008 - 08.2009
Aviation Ordnanceman
USN
02.1996 - 01.2004
High School Diploma -
School Board of Polk County