DEVIN GIBSON
ALBUQUERQUE,NM
Summary
Dynamic leader with proven expertise in inventory and team management at McDonald's S&P Aragon. Excels in boosting sales and customer satisfaction through strategic operational improvements and fostering a culture of excellence. Skilled in budget management and problem-solving, achieves significant business growth through effective decision-making and staff development. Adept at driving operational efficiency and delivering exceptional results in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
General Contractor-Self Employed Through Various Apps (Amazon Flex ,Whole Foods, Circle K)
Albuquerque, NM
01.2024 - Current
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Department Manager
McDonald's Kenric Inc.
Abq Nm
08.2023 - 03.2024
- Collaborated with department heads to ensure seamless coordination in achieving company-wide objectives.
- Motivated more than 50 associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
General Manager
McDonald's S&P Aragon
Albuquerque, NM
04.2018 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of around 50 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring crew on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth
Education
Bachelor of Science - Business Administration
Colorado Technical University
03.2027
Skills
- Commitment to service quality
- Team leadership
- Training and Development
- Staff shift management
- Talent acquisition and retention
- Strategic issue analysis
- Inventory management
- Technical systems knowledge
- Strategic decision-making
Timeline
Customer Service Representative
General Contractor-Self Employed Through Various Apps (Amazon Flex ,Whole Foods, Circle K)
01.2024 - Current
Department Manager
McDonald's Kenric Inc.
08.2023 - 03.2024
General Manager
McDonald's S&P Aragon
04.2018 - 04.2023
Bachelor of Science - Business Administration
Colorado Technical University