Devin Greenwald
Westminster,CO
Summary
Encouraging manager and analytical problem-solver with relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Associate Manager
T-Mobile
10.2019 - Current
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Partnered with other departments to coordinate efforts for special events or promotions, maximizing overall effectiveness.
- Conducted regular audits of store procedures to ensure compliance with company guidelines and industry regulations.
Sales Representative
Sprint
09.2015 - 10.2019
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Assistant Store Manager
Office Depot
02.2012 - 05.2015
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
High School Diploma -
West Boca Raton High School, United States
Boca Raton, FL05.2007
Skills
- Store operations
- Operations Management
- Staff Training and Development
- Delegation and Supervision
- Merchandise Inspection
- Sales strategy development
- Loss prevention strategies
- Sales Coaching
- Employee Scheduling
Certification
- Google UX Design by Google on Coursera. Certificate earned at November 15, 2023
Timeline
Retail Associate Manager
T-Mobile
10.2019 - Current
Sales Representative
Sprint
09.2015 - 10.2019
Assistant Store Manager
Office Depot
02.2012 - 05.2015
High School Diploma -
West Boca Raton High School, United States
- Google UX Design by Google on Coursera. Certificate earned at November 15, 2023
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