Devin Holland
Deer Park,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
28
28
years of professional experience
Work History
Sales Representative
Artificial Grass Pros
Houston, TX
01.2026 - Current
- Established rapport with clients to understand needs and recommend tailored artificial grass solutions.
- Conducted product demonstrations, showcasing features and benefits of various artificial grass options.
- Collaborated with marketing team to develop promotional materials highlighting product advantages and customer testimonials.
- Managed customer inquiries, providing timely responses and resolving issues to enhance satisfaction levels.
- Implemented customer feedback mechanisms to refine service delivery and improve overall client experience.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Manager
Johnny Tamales
Missouri City, TX
03.2023 - 01.2026
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
General Manager
Gringo's
Spring, TX
02.2021 - 06.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Marine Supervisor
Intercontinental Terminals Company
Pasadena, TX
01.2012 - 05.2018
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Rotated among various workstations, performing work necessary to meet production needs.
- Inspected finished products to verify conformity to quality standards.
- Maintained production and quality documentation.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Checked control panel and gauges during equipment operation.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Communicated with upper management and drivers to build lasting relationships.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
General Manager
Gringos Tex Mex
La Porte, TX
01.1998 - 01.2012
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
No Degree -
San Jacinto College District
Pasadena, TXHigh School Diploma -
Laporte High School
La Porte, TX05-1997
Skills
- Teamwork and Collaboration
- Performance Tracking and Evaluation
- Staff Development
- Administration and Reporting
- Team Building
- Goal Setting
- Budget Management
- Managing Operations and Efficiency
- Recruitment and Hiring
- Scheduling and Coordinating
- Hiring and Training
- Staff Training
Timeline
Sales Representative
Artificial Grass Pros
01.2026 - Current
Manager
Johnny Tamales
03.2023 - 01.2026
General Manager
Gringo's
02.2021 - 06.2022
Marine Supervisor
Intercontinental Terminals Company
01.2012 - 05.2018
General Manager
Gringos Tex Mex
01.1998 - 01.2012
High School Diploma -
Laporte High School
No Degree -
San Jacinto College District
Education and Training
other,other