Devin Jan
Gilbert
Summary
Detail-oriented professional with a diverse background in sales, customer service, logistics, operations, and claims handling. Known for exceptional organizational skills and a proactive approach to leadership and problem-solving. Eager to leverage extensive experience in a dynamic, customer-focused organization that values innovation and excellence. Committed to driving results and enhancing operational efficiency through strategic collaboration and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Enterprise Rent-A-Car
Phoenix, AZ
04.2025 - Current
- Coordinated logistics operations to ensure timely vehicle availability for customer needs.
- Managed inventory levels, optimizing fleet utilization and minimizing downtime.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to resolve logistical challenges effectively.
- Oversaw scheduling of vehicle maintenance to adhere to safety standards and regulations.
- Trained and mentored junior staff on best practices in logistics coordination.
- Analyzed data trends to forecast demand and adjust fleet resources accordingly.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Led initiatives aimed at improving service delivery and customer satisfaction ratings.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
Management Trainee
Enterprise Rent-A-Car
Chandler, US
01.2024 - 04.2025
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Streamlined operational processes, resulting in improved customer satisfaction and service delivery.
Lot Attendant
EAN Holdings (Enterprise Rent-A-Car)
Chandler, US
03.2019 - 01.2024
- Coordinated vehicle movements, optimizing workflow and reducing turnaround time for rentals.
- Conducted routine inspections and maintenance checks on vehicles, enhancing safety and reliability.
- Assisted in training new attendants on operational procedures and safety protocols to ensure compliance.
- Monitored fuel levels and cleanliness of vehicles, ensuring quality standards were consistently met.
- Led efforts to implement a digital tracking system for inventory management, improving accuracy in reporting.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Retail Sales Associate
Famous Footwear
Chandler, US
02.2018 - 01.2019
- Provided exceptional customer service, enhancing shopper experience through product knowledge and assistance.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Executed visual merchandising strategies to enhance product presentation and attract customers.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction ratings.
- Greeted customers and helped with product questions, selections, and purchases.
Insurance Claims Specialist
Safelite AutoGlass
Chandler, US
01.2018 - 02.2018
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Analyzed claim documentation to determine eligibility and coverage limits accurately.
- Collaborated with adjusters to resolve discrepancies and expedite claim resolutions.
- Enhanced customer satisfaction by providing timely updates and clear communication throughout the claims process.
Education
Bachelor's degree - Communications
Arizona State University
Tempe, AZ12-2023
Skills
- Customer service
- Problem-solving
- Decision-making
- Logistics analysis
- Punctual and dependable
- Inventory management
- Analytical thinking
- Typing
- SPSS
- Writing skills
- Communication skills
- Conflict management
- Customer Service
- Resource Utilization
- Employee Mentoring
- Marketing
- Human Resources
- Data Interpretation
- Resource Allocation
- Customer relations
- Sales techniques
- Customer relationship management (CRM)
- Forecasting skills
Certification
Driver's License
Hiring Manager
Hiring Manager
Personal Information
Driving License: Yes
Timeline
Logistics Coordinator
Enterprise Rent-A-Car
04.2025 - Current
Management Trainee
Enterprise Rent-A-Car
01.2024 - 04.2025
Lot Attendant
EAN Holdings (Enterprise Rent-A-Car)
03.2019 - 01.2024
Retail Sales Associate
Famous Footwear
02.2018 - 01.2019
Insurance Claims Specialist
Safelite AutoGlass
01.2018 - 02.2018
Bachelor's degree - Communications
Arizona State University