Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devin Johnson

Clarksville,TN

Summary

Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.

Overview

12
12
years of professional experience

Work History

Quality Assurance Specialist

Walmart Dairy
05.2018 - 12.2024
  • Maintains inventory by identifying, labeling, and placing products to be transferred to correct departments daily
  • Responsible for preparing finished products for shipment on delivery trucks in a timely manner
  • Document product shipment by recording units shipped
  • Conducted comprehensive quality audits to ensure compliance with safety and product standards.
  • Developed and implemented testing protocols for dairy products, improving accuracy of quality assessments.

Customer Service Representative

Alorica
09.2016 - 05.2018
  • Answered inbound service calls from retail customers
  • Issued timely and effective problem resolution to customer calls
  • Worked in multiple “screens”, software and computer applications during service calls
  • Presented strong customer service skills; rapport, understanding, empathy, and resolution
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining professionalism and courtesy.
  • Trained new team members on customer service protocols and systems.

Chassis Line Production

Subaru
11.2015 - 08.2016
  • Responsible for line production of car chassis
  • Assembled chassis and attachments on production line
  • Worked with team members for timely and smooth production volumes
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Final Line Operator

Carlex Glass
04.2013 - 10.2015
  • Responsible for monitoring work group’s line production
  • Monitored and addressed issues of work quality and quantity, including training sessions and quality parts education
  • Responsible for the amount of team production volume and keeping team motivated on goals
  • Began as line worker for production of automotive glass
  • Operated glass production machinery, ensuring adherence to safety standards and quality protocols.
  • Monitored equipment performance, identifying and resolving operational issues promptly.
  • Trained new operators on safe machine operation and production processes.
  • Conducted routine maintenance checks, contributing to reduced downtime of machinery.
  • Coordinated workflow between different production stages to optimize efficiency.
  • Inspected finished products for defects, maintaining high quality assurance standards.

Education

New Haven High School
New Haven
06-2009

No Degree - Leadership And Ministry

Ohio Christian University
Circleville, OH

Skills

  • Detail-oriented
  • Quality assurance
  • Analytical thinking
  • Problem-solving skills
  • Documentation and reporting

Languages

English
Native or Bilingual

Timeline

Quality Assurance Specialist

Walmart Dairy
05.2018 - 12.2024

Customer Service Representative

Alorica
09.2016 - 05.2018

Chassis Line Production

Subaru
11.2015 - 08.2016

Final Line Operator

Carlex Glass
04.2013 - 10.2015

New Haven High School

No Degree - Leadership And Ministry

Ohio Christian University

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