Devin Leath
San antonio
Summary
Dynamic Senior Call Representative at CVS/caremark with a proven track record in enhancing customer satisfaction and retention. Skilled in workload management and activities leadership, I implemented effective training processes and resolved inquiries swiftly, boosting team performance and efficiency. Committed to delivering tailored support and fostering a collaborative environment.
Overview
25
25
years of professional experience
Work History
Senior Call Representative
CVS/caremark
11.2000 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX05-2000
Skills
- Workload management
- Activities leadership
- Activity planning
- Classroom instruction
- Positive reinforcement techniques
- Activities planning
- Cleaning and sanitizing
Subject matter expert (SME)
I have assisted and trained employees work instructions and on the job knowledge. I have also have flown out to train other staff members in opening new site locations.
Timeline
Senior Call Representative
CVS/caremark
11.2000 - Current
High School Diploma -
Sam Houston High School
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