Devin L. Smith
Ruffin,NC
Summary
A steadfast and goal-focused Customer Care and Management Professional with a proven background in formulating and implementing result-oriented strategies, client and personnel management solutions to achieve organizational objectives. Adept at streamlining sales and marketing campaigns and ensuring productivity rate by driving a culture of change by synergizing with high-performing teams. A striving candidate recognized for initiating client-oriented approaches, eager to build a constructive atmosphere and become a beneficial member of the organization to grow professionally.
Overview
27
27
years of professional experience
Work History
Account Representative
Portfolio Recovery Associate
12.2018 - 04.2019
- Entered data of services and increased the recovery of outstanding accounts through continuous tracking via making calls
CSR Tech Support
Results Inc.
Collinsville, VA
08.2016 - 10.2016
- Assisted customers in troubleshooting and responded to customer queries through multiple computer applications
- Increased client satisfaction rate by proficiently providing Healthcare, Telecommunication, Travel, and finance-related solutions in call center environment
- Conferred with the customers to know about their requirements and provided them accurate details about the available services and products
- Promptly responded to the queries and kept the record of calls to generate request ID for continuous follow up till the closure
Owner
D. Smith Care and Auto Detailing
Danville, VA
01.1996 - 01.1999
- Replenished inventory for cost-efficient and timely supply chain maintenance or requirement and scheduled appointments for different projects
Maintenance supervisor
Piedmont Community College
Yanceyville, NC
01.1992 - 01.1993
- Monitored different activities of community service workers on the college campus
Service Operators
Burlington Industries
Burlington, NC
01.1993
- Oversaw machine operations, lifted cloth rolls, entered tow motor, and kept track of production by updating data sheets
Education
Human Resources -
Strayer University
09.2021
Associate Degree - Business Administration Management
National College of Business and Technology
Danville, VACall Center Agent Certificate -
Guilford Technical Community
Greensboro, NCSheriff's Standard Telecommunications Course -
Rockingham Community College
Wentworth, NCComputer System Specialist Diploma -
National College of Business and Technology
Danville, VASkills
- Customer Care Service
- Collaboration
- Written and Verbal Communication
- Team Training and Development
- Relationship Building
- Negotiation
- Database Maintenance
- Workload Prioritization
- Multitasking
- Time Management
- Problem Solving
- Decision Making
- Inventory Control
- Scheduling
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Access
References
Available upon request
Timeline
Account Representative
Portfolio Recovery Associate
12.2018 - 04.2019
CSR Tech Support
Results Inc.
08.2016 - 10.2016
Owner
D. Smith Care and Auto Detailing
01.1996 - 01.1999
Service Operators
Burlington Industries
01.1993
Maintenance supervisor
Piedmont Community College
01.1992 - 01.1993
Human Resources -
Strayer University
Associate Degree - Business Administration Management
National College of Business and Technology
Call Center Agent Certificate -
Guilford Technical Community
Sheriff's Standard Telecommunications Course -
Rockingham Community College
Computer System Specialist Diploma -
National College of Business and Technology