Devin Luffman
New York,NY
Summary
Hardworking employee enthusiastic about learning the field of Accounting inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
Danny's Chinese Kitchen
01.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Fostered positive working relationships with regular customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Performed over 30 deliveries per shift ensuring fast service while adhering to all traffic rules.
- Maintained perfect record of performance with fastest delivery time average and zero accidents.
- Delivered exceptional service to customers with zero complaints.
- Made change for customers and kept detailed logs to reconcile cash owed to the restaurant.
- Learned restaurant's POS system to be able to assist customers when counter staff were busy or unavailable.
Wait Staff Member / Busboy /Delivery Driver
Paul Evans Catering
05.2022 - Current
- Assisted with food preparation, transport and clean up for high-end private parties and corporate events.
- Greeted and served guests throughout the various events worked.
- Was required to effectively multitask while ensuring food quality and guest satisfaction.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Laundromat Attendant
Ocean Breeze Wash
02.2022 - 08.2023
- Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
- Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
- Assisted customers with machine operation and troubleshooting, resolving issues promptly to minimize downtime.
- Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
- Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
- Managed inventory levels of laundry supplies, keeping sufficient stock on hand to meet customer demand.
- Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
- Maximized machine utilization by promptly notifying management of any maintenance issues or needed repairs.
- Assisted in training new employees on laundromat procedures, ensuring consistent high-quality service across staff members.
- Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated machines correctly by following machine instructions and safety regulations.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Assisted customers needing help operating washers, dryers and change machines.
- Performed troubleshooting and basic maintenance on laundry equipment and carts.
- Provided Wash ad fold services for uniforms of staff employed by Owner's restaurants saving those businesses significant money on outside laundry services.
- Maintained the cleanliness of the Laundromat to the high standards set by management.
Counter Person
Roma Pizzeria
06.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Coordinated with kitchen staff to ensure timely order preparation during peak hours.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Processed both cash and card purchases and returns.
- Demonstrated knowledge and applied proper food handling standards.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor of Accountancy in Progress - Accounting
SUNY At Albany
Albany, NY05.2027
High School Diploma -
Sanford H Calhoun High School
Merrick, NY06.2023
Skills
- Order Verification
- Payment Collection
- GPS Navigation
- Cargo Handling
- Valid Driver's License
- Positive Attitude
- Time Management Skills
- Customer Service
- Complex Problem-Solving
- Dependable and Reliable
- Roads and Highways Knowledge
- Route Planning
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
I am a registered Security Guard of New York State.
Accomplishments
During junior year of high school, I was awarded entry into the National, Spanish, Science, and Social Studies honor societies. I received a merit scholarship based on academic excellence. I am a member of the honor's college at SUNY Albany with a cumulative GPA of 3.93. I was awarded admittance to the Massry School of Business' small pool of direct business admits after a competitive process.
Affiliations
- Captain of my college flag football team during freshman year.
- Chef hobbyist
- Member of High School Lacrosse team.
- Member of local gym
Timeline
Delivery Driver
Danny's Chinese Kitchen
01.2023 - Current
Wait Staff Member / Busboy /Delivery Driver
Paul Evans Catering
05.2022 - Current
Laundromat Attendant
Ocean Breeze Wash
02.2022 - 08.2023
Counter Person
Roma Pizzeria
06.2021 - 01.2022
Bachelor of Accountancy in Progress - Accounting
SUNY At Albany
High School Diploma -
Sanford H Calhoun High School
I am a registered Security Guard of New York State.
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