Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph McGarvey

Richmond,Virginia

Summary

Dynamic hospitality professional with experience at Fat Dragon Chinese Kitchen and Bar, excelling in customer service and experience, as well as conflict resolution. Proven track record in staff development and team leadership, ensuring high standards of food safety and sanitation while enhancing guest satisfaction. Committed to operational excellence and fostering a positive dining experience with the team and guests.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Fat Dragon Chinese Kitchen And Bar
Richmond, Virginia
10.2024 - Current
  • Assisting in managing daily operations of a busy Chinese restaurant.
  • Handling customer inquiries and resolving issues to enhance satisfaction.
  • Supporting inventory management by tracking supplies and placing orders.
  • Ensuring that customer service standards are met or exceeded at all times.

Bartend/Serve/Keyholder Manager

Boulevard Burger and Brew
Richmond, Virginia
08.2023 - 10.2024
  • Provided excellent customer service in fast-paced dining environment.
  • Delivered food and beverages promptly to ensure guest satisfaction.
  • Maintained cleanliness and organization of dining area and service stations.
  • Opened and closed store according to established procedures.
  • Trained new employees on company policies and customer service standards.

Delivery Driver /Store Manager

Costellos Pizza
Galloway, NJ
07.2016 - 07.2023
  • Delivered pizzas promptly to various locations ensuring customer satisfaction.
  • Communicated effectively with kitchen staff to coordinate timely order preparation.
  • Led team in daily operations and coordinated workflow among departments.

Education

Associate of Science -

Atlantic Cape Community College
Mays Landing, NJ
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Food safety and sanitation
  • Staff development
  • Team leadership

Timeline

Assistant General Manager

Fat Dragon Chinese Kitchen And Bar
10.2024 - Current

Bartend/Serve/Keyholder Manager

Boulevard Burger and Brew
08.2023 - 10.2024

Delivery Driver /Store Manager

Costellos Pizza
07.2016 - 07.2023

Associate of Science -

Atlantic Cape Community College

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