Socorro Rubio
Downey,CA
Summary
Personable Customer service representative with over 14 years of In-person and call center experience. Excellent verbal communication and Conflict management skills. Fast Learner & Solid team player with upbeat, positive attitude. Fluent Spanish Speaker.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Funbox
03.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Sales Associate
NewChef Fashion
01.2019 - 03.2024
- Responsible for processing online orders for Students
- Answering Calls for Schools with questions about our Uniform Programs.
- Assisting walk in customers
- Processing uniform orders for Local Law Enforcement agencies.
PIP Printing & Marketing Services
01.2015 - 01.2019
- Responsible for taking incoming calls
- Processing payments from Customers/ for vendors
- Proofing Insurance card information prior to printing.
North East Community Clinic
01.2015
- Responsible for screening Patients for Health Insurance Qualification
- Booked Appointments for Patients
- Helped with sorting of Super Bills for the Billing Dept.
Mission City Community Network
01.2013 - 01.2014
- Handled incoming phone calls setting up appointments for patients
- Booked Appointments for Patients.
Bank Teller
Bank of America
01.2011 - 01.2012
- Cash Handling
- Customer Support.
Sales Representative
Paper Mart
01.2006 - 01.2010
- Responsible for documenting customer data in computerized form
- Answered customers' telephone calls
- Responsible for placing their orders quickly and efficiently.
Education
High School Diploma -
Montebello HighScio
Montebello 06.2005
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Complex Problem-Solving
- Client Service
- Account Management
- Staff Training
Timeline
Assistant General Manager
Funbox
03.2024 - Current
Sales Associate
NewChef Fashion
01.2019 - 03.2024
PIP Printing & Marketing Services
01.2015 - 01.2019
North East Community Clinic
01.2015
Mission City Community Network
01.2013 - 01.2014
Bank Teller
Bank of America
01.2011 - 01.2012
Sales Representative
Paper Mart
01.2006 - 01.2010
High School Diploma -
Montebello HighScio
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