Devin Mays
Round Rock
Summary
Customer-focused professional with a strong background in project management and customer service. Expertise in resolving complex issues and implementing quality control measures. Experienced in overseeing cost control, loss prevention, and labor management to enhance operational efficiency. Proven ability to foster team collaboration and maintain high service quality standards.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
GO Car Wash
Pflugerville
04.2022 - Current
- Delivered exceptional customer service, contributing to increased customer satisfaction.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained staff on customer service best practices and operational procedures, enhancing team effectiveness.
- Oversaw daily operations, ensuring adherence to service quality standards at car wash facilities.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Implemented quality control measures to uphold company standards.
- Recruited and trained new employees to meet job requirements.
- Coordinated with departments to resolve complex problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Technician
Mobile Mechanics
Austin
05.2023 - 03.2025
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired engines, transmissions, and electrical systems in customer vehicles.
- Executed routine maintenance on diverse vehicle makes and models to ensure optimal performance.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Installed new components or replaced defective parts to restore functionality.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Inspected equipment for proper operation and safety hazards prior to use.
- Performed onsite repair of equipment at customer locations.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Addressed client concerns promptly to enhance customer satisfaction and loyalty.
- Documented work completed through work orders, repair logs, and maintenance plans for accurate record-keeping.
Education
High School Diploma -
Pflugerville Highschool
Pflugerville, TX05-2023
Associate of Arts - Digital Arts
Austin Community College
Austin, TX03-2026
Skills
- Customer service
- Project management
- Inventory management
- Equipment maintenance
- Team building
- Problem solving
- Effective communication
Timeline
Service Technician
Mobile Mechanics
05.2023 - 03.2025
Customer Service Manager
GO Car Wash
04.2022 - Current
High School Diploma -
Pflugerville Highschool
Associate of Arts - Digital Arts
Austin Community College