Devin McDonald
109 Fomalhaut Ave
Summary
Customer-focused and performance-driven professional with over 7 years of experience in customer service, consistently delivering exceptional support and fostering positive client relationships. Proven ability to collaborate effectively within team environments, enhancing overall productivity and service quality. Strong problem-solving skills utilized to tackle challenges and contribute to organizational success while pursuing continuous career growth. Committed to maintaining high standards of service excellence and driving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Contact Center Representative SBB Banking 3
TD Bank
Mount Laurel, NJ
09.2025 - Current
- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Streamlined call routing processes to enhance response times and customer satisfaction.
- Monitored team performance metrics, identifying trends for improvement and training needs.
- Led initiatives to improve service quality, resulting in higher customer retention rates.
- Developed and implemented best practices for handling complex customer issues effectively.
- Coordinated with cross-functional teams to address escalated concerns and provide solutions promptly.
- Mentored junior staff, fostering a collaborative environment focused on continuous learning and development.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Teller
TD Bank
Deptford , New Jersey
02.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
Exterminator
Orkin Pest Control
Cherry Hill, New Jersey
11.2020 - 11.2022
- Provided pest control service at customer house or business
- Services include thoroughly spraying customers homes, setting traps, removing dead pests
- Provided customers with detailed summary of the service
- Contacted customers prior to their service date
- Filed basic paperwork.
DPS
Bancroft
Cherry Hill, New Jersey
09.2019 - 11.2020
- Primary caregiver of disabled individuals
- Provided additional security when necessary.
Armored Truck Driver
Shield Business Solutions
Moorestown, New Jersey
02.2019 - 06.2019
- Transported and picked up money to/from requested locations.
Class One Officer
Gloucester Twp. Police Department
Clementon, NJ
03.2017 - 06.2019
- Graduated special class one police academy training course
- Assisted full time officers with traffic related problems including traffic lights going out and car crashes
- Provided full time officers with backup for prisoner transportation/pickups
- Provided security for judge during municipal court
- Supervised countywide events
- Assisted with late night patrols of specific areas around the town
- Assisted with watching security cameras.
- Assisted with report writing
Gas Attendant
Wawa
Blackwood, New Jersey
07.2017 - 02.2019
- Customer service driven in high paced retail location
- Ability to multitask to keep all customers moving timely
- Performed cashier duties
- Pumped gas, washed windshields, checked fluid levels in vehicles.
Lot Attendant
Mercedes-Benz of Cherry Hill
Cherry Hill, New Jersey
11.2015 - 03.2017
- Checked in new and used car inventory
- Arranged and maintained the appearance of new and used vehicles
- Logged new and used car keys in an online inventory system
- Washed new and used to prepare for customer pick up.
Gas Attendant
BJ's Wholesale Club
Deptford, New Jersey
08.2013 - 11.2015
- Customer service driven in high paced retail location
- Ability to multitask to keep all customers moving timely
- Performed cashier duties
- Pumped gas, washed windshields, checked fluid levels in vehicles.
Education
Some College - Criminal Justice
Camden County College
Blackwood, NJ05.2017
Some College - Communications
Geneva College
Beaver Falls, PA03.2013
High School Diploma - General Studies
Highland Regional High School
Blackwood, NJ06.2012
Skills
- Skilled in client support
- Effective problem resolution
- Conflict resolution skills
- Organized
- Tech-Savvy
- Leadership
- Dependability
Accomplishments
Q2 WOW Star Winner for SBB
Timeline
Contact Center Representative SBB Banking 3
TD Bank
09.2025 - Current
Teller
TD Bank
02.2023 - Current
Exterminator
Orkin Pest Control
11.2020 - 11.2022
DPS
Bancroft
09.2019 - 11.2020
Armored Truck Driver
Shield Business Solutions
02.2019 - 06.2019
Gas Attendant
Wawa
07.2017 - 02.2019
Class One Officer
Gloucester Twp. Police Department
03.2017 - 06.2019
Lot Attendant
Mercedes-Benz of Cherry Hill
11.2015 - 03.2017
Gas Attendant
BJ's Wholesale Club
08.2013 - 11.2015
Some College - Communications
Geneva College
High School Diploma - General Studies
Highland Regional High School
Some College - Criminal Justice
Camden County College